Travel Insured Travel Insurance Reviews

During Trip
I was unable to reach customer service via their toll free numbers for use in Italy and had to pay for all the phone calls back to the United States. Once I reached a customer service agent he was very attentive and called back to monitor any additional needs or questions I had.

Claim Process
The insurance company reimbursed me in U.S. dollars and I now have to find an interpreter to translate the billing statements I received from Italian to English, convert the U.S. dollars to euros and then submit the payment to each provider of service. I would have preferred if the insurance company had sent the payment directly to the providers of service. I also don't know if the amount paid to me is the equivalent amount in euros. I am disappointed that even though I showed proof of my out-of-pocket phone expenses to reach the insurance company offices they would not reimburse that expense.

Before Trip
second time I've used it, would recommend. easy and efficient.

During Trip
I didn't need to use it.

Before Trip
We cancelled our trip months before departure because the trip operator made a scheduling change. The trip operator refunded our money and the insurance company refunded our insurance premium.

During Trip
N/A

Claim Process
n/a

Before Trip
"Customer Service" in my case means simply an email transmitting my
insurance policy to me.

During Trip
I did not use emergency help hotline, customer service, or have any contact with the insurance carrier during my trip.

Claim Process
I did not have a claim.

During Trip
Not applicable

Claim Process
Not applicable

During Trip
Did not need to contact carrier during trip.

Claim Process
Did not file a claim.

Before Trip
We have used Square Mouth several times in the past, they are low priced and excellent service via internet or phone.

During Trip
n/a

Claim Process
n/a

During Trip
Never used the service or insurance.

Claim Process
Did not make a claim.

During Trip
Does not apply

Claim Process
I don't feel that I really had the chance to file a claim. The trip to Antarctica for which I had flown to Usuhaia, Argentina was cancelled on Monday, Dec. 12, two days after the trip was supposed to have started. The ship never left the doc. The carrier--Quark--moved us off the ship and into a motel that same day (Dec. 12). I called Squaremouth that afternoon. I was upset. I spoke with a representative and indicated that my trip had been cancelled. She put me on hold for most of the 15-20 minutes of our conversation. She asked if Quark would reimburse us. I said that they had indicated that they would, but that I was concerned about my travel plans--now in disarray. She said that (during one of our on-hold interludes) her supervisor said that I would need to check with Quark and that I would not be able to get any reimbursement from Squaremouth. She had not taken any further information from me and certainly did not indicate any sympathy with my situation. I could not believe the dismissive treatment that I received. I will procede to submit a claim in the next few days. I hope that things might go better the second time.