Travel Insured Travel Insurance Reviews

I do read the reviews and they seem honest...
I make my decision based on what I need for the protection of the trip and what my circumstances are.
When I call for more information each rep is clear and concise and informative.
I have a small luggage claim and believe it will go smoothly.

My husband (who had a separate but identical policy) got sick on the plane to Europe and was in a hospital in Frankfurt for 10 days. I contacted your emergency line soon after we got to the hospital and the Robin Assist people were incredibly helpful, including getting us a nurse escort and business class seats so we could get home. Walking to the hospital one day, I turned my ankle, which resulted in relatively small out of pocket expenses for me.
In addition to the Robin Assist people I have spoken to two of your people, who have been very helpful.

Very knowledgeable and helpful . Liked price

I tried filing a claim but their website is not working right. Photos or files don’t upload.

I visited the medical office while on my transatlantic cruise. The process to file the claim was easy. I just needed to scan and submit the paperwork given to my by the medical office. The claim was paid in full in about 2 weeks.

I received a policy saying I was. Visiting the United Arab Emirates but in reality I was visiting the United Kingdom. I called customer service and the employee found to problem and fixed it immediately.
They were very polite and helpful.

Our claim was handled quickly and efficiently. The customer representative was very friendly and helpful. A great experience. I plan on another big trip next year and most likely purchase travel insurance with Travel Insured again. I have recommended them to others.

Summary: do yourself a favor and stay away from Travel Insured International when shopping for travel insurance. This company is quick to take your money, but they are NOT there for their customers if an incident happens and it's a borderline case. The management appears to value quick profit over customer service, so think twice if you want to do business with an insurance company like that. I actually work in an insurance company and have a good understanding of the claims process, insurance policy language, decision making process in Claims department, etc. Read on for more details.

Our Delta airlines flight LAX - FLL was moved for earlier(!) departure time. Typically, the flights get delayed due to weather, mechanical issues, etc. But in this case, Delta moved up the flight for earlier departure time. We were with a 2 year old son and TSA took sweet time examining the stroller. We arrived to the gate 17 minutes prior to original departure time, and were shocked to find out that the flight was rescheduled for earlier. Since the boarding ends 15 minutes prior to departure time, Delta agents had already closed the gate. This incident caused us to miss a connecting flight to the Bahamas, that was prepaid and non-refundable. In the end, we had to make alternate travel arrangements via JetBlue and BahamasAir. JetBlue flight to Florida was more than 12 hrs after the original departure time.

The insurance policy contract by Travel Insured International (Trip Delay section) states that "We will reimburse You for the prepaid non-refundable deposits ... if Your Trip is delayed 6 consecutive hours from the original departure time due to ... Common Carrier delay (the delay must be documented by a Common Carrier)".

I filled out a lengthy claim intake form and attached 15+ PDF files (Delta reschedule notice, boarding passes, credit card statements, tour operator contract, etc.) documenting every step. I completely expected this, I certainly understand that insurance companies need documentation.

1 month later I received a call from a claims adjuster stating that my claim is denied b/c the original Delta flight was not delayed by 6 consecutive hours, it actually departed earlier. There is no wording in the insurance contract about flights departing earlier.

OK, so it's a borderline case: the original Delta flight took off earlier, not later, but the alternate JetBlue flight was more than 12 hrs later. We paid $191 for a policy, and I filed a Trip Delay claim for ~$1,200 for plane tickets / alternate travel expenses for 3 people (relatively small claim for 3 people, not several thousands of dollars). I have all relevant documentation. Borderline cases typically go to claims management for review. It is up to claims management to decide if they value quick profit or customer service more.

Well, I guess I have my answer. I won't be purchasing from Travel Insured International again, as they make every effort to deny even borderline cases. In an already stressful event of a travel delay, would you like to have insurance from a company like that?

Easy fo talk to. However, still Waiting for claims form they said they will send us regarding overnite stay in Dallas due to bad storms. American airlines rescheduled flight for next day. So cannot give total experience. Have used squaremouth for many years, fortunately have never needed to submit a claim

No claim so no comment