Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I compared their coverage with AAA and two other Providers and checked reviews. I found them competitive and lower priced.
I made a typo in my return date which I didn’t notice until after I had returned. It was about a month of unnecessary insurance and Travel Insured were wonderful. First of all, they answered the phone with a human being very quickly. Secondly, they explained their policy but that if I could provide documentation (which I had) they would consider my request for a refund. They got back to me almost immediately with a positive response and my account was credited within 48 hours. I shall definitely insure with them in the future.
Agent I spoke with was very knowledgeable and helpful in explaining what the best options were for me.
I know that insurance companies are not happy to receive claims and this seemed the case with Travel Insured International. I had to send in lots of explanations that did not follow their claim required paperwork protocol because we were in Africa, not near medical facilities, and didn't require doctors for missed events because of illness. It took them quite a while to pay the claim after several requests for payment. They apologized for the delay which may have been from help shortage. It was not a perfectly easy process but I was paid for the claim and am happy with that result. A 4 star rating seems reasonable.
Good experience with help understanding some of my policy, answered questions professionally.
Easy to work with and had the "package" I wanted.
Very helpful making arrangements for separating from our tour and going home early.
i used my cancel for any reason clause to cancel this before it started. it has been a month, however, and they have not even bothered to check my claim to see whether i have all needed thingies. they HAVE however sent me an email that says that they HAVE my claim. not very impressed with travel insured.
It was fine. Lots of paperwork.
Mari McIver came on my claim because I was having issues with travel insurance. Her actions on my behalf were extremely needed, wanted and required.
My experience ended up very positive and the claim was paid.
I believe, without Mari's assistance, I would not be a satisfied customer.
Thank you for your professionalism and caring.
Last updated: June 28, 2026