Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
200,456
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AVG. MONTH
3,661
Total Reviews
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SINCE 2004
4,118
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2571
  • 4
    765
  • 3
    317
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    I don't know how the experience will play out. We lost a day of touring to weather problems. I am preparing documentation to see if they will provide coverage.

    Edward from FL
    Review Received: October 14, 2025
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    Travel Insured International policy: FlexiPAX

    I am now filing a claim due to a cardiac issue that prevented my travel. I am waiting for one last document from my travel company before sending them all the paperwork they require.

    Lee Ann from PA
    Review Received: October 14, 2025
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    Travel Insured International policy: FlexiPAX

    Our claim was complicated by multiple medical issues which took extra time. However, responses were somewhat prompt and clear. We also had some confusion with date of deposit to put us oon the waiting list versus deposit when trip was actually booked and confirmed. Once details were provided the company promptly accepted them. Phone calls to claims were answered fairly quikcly even though recording said it might be longer. Call backs from claims representative were quick and appreciated.

    The only overall negative from time claim submitted until any updates was too long, and seemed to drag out the process.

    Stephen from ME
    Review Received: October 13, 2025
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    Travel Insured International policy: FlexiPAX

    I think they offer a very good product and options for additional coverage. I made an error and called customer service and it was taken care of. Luckily I didn't need to make a claim so I can't speak to how easy or difficult that might be.

    Linda from MA
    Review Received: October 13, 2025
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    Travel Insured International policy: FlexiPAX

    Jean from HI
    Review Received: October 13, 2025
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    Some documents were submitted between three and five times. The website left much to be desired and was extremely frustrating. Success in document transmission came only by using email. That meant nine or so individual emails to submit almost 30 documents. It took a lot of my time as I had to re-format the documents to be sent via email and also double-check sensitive personal information could not be seen because Travel Insured did not have a secure email channel, like other providers do. It took hours to edit PDF files to create what was requested on top of the hours spent transmitting and re-transmitting. It's not like I didn't have other things to do.

    Once the claim was finally accepted, a final bright spot: the person who explained why I wasn't receiving the full amount requested was the only person who provided a completely understandable and full explanation, which I could understand/accept. She went a bit beyond and told me I had up to 15 months to submit proof for the denied expenses -- those involved airfare, the use of airfare credits and the value of the remaining flight credits being claimed because I wasn't sure we could use before they expired. I would have to go back and find out when I paid for the credits and submit that proof. It was convoluted on my part, as I booked and then re-booked the flights twice because the fare dropped over time by more than $2,000. I might do that when I have more time.

    Travel Insured International policy: FlexiPAX

    You never really know if the insurance you purchased is a good fit until you need to use it.
    I changed my travel dates to leave and return one day sooner than originally planned.
    My interaction was as expected.

    Nancy from NC
    Review Received: October 12, 2025
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    Travel Insured International policy: FlexiPAX

    Fortunately, we did not have any travel incidents requiring filing a claim.

    STEPHEN from CT
    Review Received: October 12, 2025
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    Travel Insured International policy: FlexiPAX

    squaremouth was very helpful and knowledgeable. They gave me some information that I didn't have knowledge of. I would definetly go through them again.
    The actual travel insurance reps were very helpful in helping me before the start of the trip.

    Holly from ME
    Review Received: October 11, 2025
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    Travel Insured International policy: FlexiPAX

    The final agent who assisted me was excellent. I always ask for her. The other agents were also very helpful and clear

    Robert from MI
    Review Received: October 11, 2025
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    Travel Insured International policy: FlexiPAX

    Buying travel insurance is a must for long complecated trips incase the providers do not provide the purchased parts of the trip. We had several major hickups but in each case the provides fixed the problem quickly. Our flight from Houston to Norway was canceled due to a strike in Amsterdam one day before departure. Delta chat text got us confirmed seats on Luftansa within 30 minutes (this was the first time I have ever had success using a chat to actually accomplish something. The the Havila Norwegian Coastal Cruise had to divert to a different terminal port. Havila provided buses to get us to the normal port in time for the morning flights and provided a proportional refund. Most cruise lines would not provide a refund due to weather.

    There was no need to file an insurance claim.

    Glenn from TX
    Review Received: October 10, 2025
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Last updated: June 28, 2026