Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
200,456
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AVG. MONTH
3,661
Total Reviews
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SINCE 2004
4,118
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2571
  • 4
    765
  • 3
    317
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    Patricia from CA
    Review Received: October 9, 2025
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    The process was cumbersome and a lot of delay tactics. I originally filed Oct 4th and submitted all back up documents. It was first sent to a reviewer then on to an adjuster. I had numerous requests to resubmit the same documents I had already sent. Each time they request docs and you send them you then have to wait 15 days before you hear back. So in 15 day increments they kept coming back to me with another request. I attempted to call and speak with an adjuster but they would not put me though to anyone and was repeatedly told I had to wait 15 days. It did not appear that one adjuster is assigned to the claim. It’s whoever happens to review your information on any given day. Finally today 12/13/25 I received my claimed reimbursement. I will never use this insurance company again.

    Travel Insured International policy: FlexiPAX

    We always buy travel insurance through Squaremouth and feel this process works well.

    This is the first time I’ve submitted a claim so we will see how the process goes.

    Marcia from ID
    Review Received: October 8, 2025
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    Travel Insured International policy: FlexiPAX

    I was feeling very sick the last night of the tour and in the morning thought I needed to see a doctor and wouldn't be able to travel home as planned. Your representative answered the phone right away and was very helpful. As it turned out, I had some anti-nausea medicine with me that enabled me to get to the taxi to go to the airport as planned. My flight was so delayed that I missed my connection home and had to spend the night in Madrid. Your representative kept checking in on me, which I truly appreciated, in case I had needed her help. As it turned out, I made it home and found out at the next airport that I had Covid. I'm still testing positive over a week later, but it ended up not affecting my travel plans after all. It was such a comfort knowing that if I had needed more medical assistance in a foreign country that it was going to be provided. I'll be using your insurance the next time I travel.

    Linda from CA
    Review Received: October 7, 2025
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    Travel Insured International policy: FlexiPAX

    Due to an accident with injuries, we had to cancel our trip. We have submitted all requested documentation regarding the claim to Travel Insured, and now we are waiting for resolution.

    Jeff from FL
    Review Received: October 6, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    We basically have no experience with the insurance company at this time other then taking out the policy . We both had to leave our cruise early and have been too ill at this point and now are trying to assemble the information for a claim.

    Carol from WA
    Review Received: October 5, 2025
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    Travel Insured International policy: FlexiPAX

    I filed a claim and I am waiting for a reply. Hopefully, someone will contact me regarding the claim.

    Joseph from FL
    Review Received: October 5, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The only part of our 7 week trip that we needed to insure was the last 4 weeks. We already had insurance that was required by Viking Cruises for the first 3 weeks of our trip. We did not like having to buy your insurance for the entire 7week trip. It’s expensive to have to double coverage and unnecessary.

    Glen from AZ
    Review Received: October 4, 2025
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    Travel Insured International policy: FlexiPAX

    My husband was transferred by ambulance to a hospital while landed on port. I contacted the 24 hr number. They paid the hospital bill directly and interacted with the business office .

    Senior traveler from CA
    Review Received: October 4, 2025
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    Travel Insured International policy: FlexiPAX

    4 weeks since last correspondence on claim.

    Glenn from MN
    Review Received: October 3, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Very confusing. Lacking definitions for options

    Na from CO
    Review Received: October 3, 2025
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    0 out of 0 people found this review helpful

Last updated: June 28, 2026