Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
200,587
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AVG. MONTH
3,672
Total Reviews
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SINCE 2004
4,119
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2572
  • 4
    765
  • 3
    317
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    Very profissional and well done. Thanks

    Antonio Carlos Zullino from CA
    Review Received: April 1, 2025
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Answered questions I had before purchase

    Stephanie from TX
    Review Received: April 1, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Jacqueline from TX
    Review Received: March 30, 2025
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    0 out of 0 people found this review helpful

    Continued request. I for has been uploaded several times. When contacting by phone the staff is rude and actually unable to help with request for the claim. Again message taken and will need a call back. It doesn’t seem worth to buy insurance.

    Travel Insured International policy: FlexiPAX

    Our travel plans were delayed by 4 hours. Never thought part of my trip would be on vacation in the airport. If I had known this policy would not pay off for delays I never would have purchased a 785$ policy

    Never again

    Judy from KY
    Review Received: March 27, 2025
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    3 out of 19 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Once the medical information was accepted the service was top notch in assisting my wife in getting transfers made. The glitch was in looking at the hospitalist initial report rather than the treating specialist. Bed to bed service was excellent even though airplane had a malfunction. We are assembling information to submit.

    John from KY
    Review Received: March 24, 2025
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    1 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Please feel free to contact me in a few weeks to see how the claims process went.

    Babak from MD
    Review Received: March 19, 2025
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    1 out of 7 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I bought the insurance for a trip which was delayed by 2 days because airport was shut down. I was unable to use the Airbnb I paid for and I missed 2 days of my trip. Having purchased the trip delay portion of insurance I thought I would be compensated. I thought showing proof the airport was shut down and I couldn’t get out plus showing my receipt for Airbnb and airline would be enough for the minimum compensation they allow. But no they are not accepting this easily and I may not get compensation at all which makes the trip delay rider on this policy worthless. I would
    Hate to see what kind of proof I would need to show if I actually had something serious happen.

    Margaret from FL
    Review Received: March 16, 2025
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    7 out of 47 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Very helpful phone help when we thought care might be needed. The online list of providers was a little difficult to use as we were not sure what time zones the providers' were in. For example, some were available at 4 am- was that our time zone, theirs, or some other reference time zone (hence, 4 stars). The followup from the phone nurse was good- using texts, phone and email.

    Richard from UT
    Review Received: March 15, 2025
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    1 out of 7 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy to buy with. Policy was very comprehensive. Would use again

    Cliff from TX
    Review Received: March 13, 2025
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We purchased the insurance through our agent. I was super easy and very reasonable. Glad we did not actually need to use it :)

    Alfonso from CA
    Review Received: March 12, 2025
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    1 out of 2 people found this review helpful

Last updated: June 29, 2026