Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
209,257
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AVG. MONTH
4,517
Total Reviews
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SINCE 2004
4,172
Detailed Rating
Customer Service Before Trip
4.49/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (4,172 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2615
  • 4
    773
  • 3
    319
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    Got an email after my initial phone call te First Notice with a list of information I will need to provide for my claim. I have looked numerous places online for a copy of the Trip Interruption Claim Form but have been unable to locate. I am gathering invoices and will contact a Claims Rep for more information. Thank you for the inquiry.

    Danna from TX
    Review Received: May 6, 2025
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I have had no negative interactions with them. I have filed a claim because my son-in-law discovered he has cancer through a recent surgery so my daughter and I could not leave hi and the children. I sent the claim this week. I tried to carefully follow all their directions but I thought it was unfortunate that if I made a small mistake I would start the clock for reimbursement at 15 weeks again. It is so easy for a company to take your money, but so hard to get something back.

    Rebecca from OH
    Review Received: May 2, 2025
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    1 out of 13 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The international travel insurer was fantastic. They checked in with me every day after the injury, and they made sure everything was taken care of. I couldn’t have asked for more.

    Robert from NJ
    Review Received: April 30, 2025
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    4 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    While I am new at purchasing travel insurance, it was fairly smooth to do.
    Once a flight was delayed causing a missed connection and also lost/misplaced luggage, I called Travel Insured and received a claim form to start processing. The lady I spoke gave me much information for me to have to process, but I have begun gathering receipts, statements, etc. I am working with American Airlines to get verification of why the 1st flight was delayed & for how long. I DID receive the delayed time frame, but not the reason.

    Allen from AR
    Review Received: April 28, 2025
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    3 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy to get for the time period needed. We did not need it but reaassured having it.

    Joyce from SD
    Review Received: April 26, 2025
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Felt well protected!

    DONNA from NC
    Review Received: April 24, 2025
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    1 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Need to make buying coverage easier when trip plans are evolving. I had one significant payment for the first week of a trip but knew I would be extending the trip by several weeks/day. I didnt have flights or reservations. I made a guess and added time to-the original policy. I was able to add $$, but Not change the dates. It was complicated…and thank goodness, i did NOT have to make a claim.

    Sal from NY
    Review Received: April 20, 2025
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    5 out of 7 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Judy from FL
    Review Received: April 19, 2025
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    1 out of 3 people found this review helpful

    I’m satisfied that my claim was processed within a reasonable timeframe. However when I inquired as to the status of my claim I received what I thought was a rather terse response. I was informed “they had up to 15 days to process the additional information I supplied at their request and the time wasn’t up yet”. When I originally spoke to them the lady I spoke with was so nice, I thought maybe this won’t be so bad. I did receive the full compensation I was looking for so that was a good thing. I just think they could have been nicer about it when I followed up. It would have been more convenient to be able to email or fax instead of having to mailing information to them.

    Travel Insured International policy: FlexiTrip

    I am pleased so far. Prompt responses received.

    Raymond from NC
    Review Received: April 17, 2025
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    2 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Great experience every time
    Have used Squaremouth for many trips.

    Susan from MI
    Review Received: April 16, 2025
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    2 out of 3 people found this review helpful

Last updated: August 23, 2026