Travel Insured Travel Insurance Reviews

I had no issue with purchasing the original policy. When we started having issues with our employers not granting the time off for a 3 week trip to Asia, I called and spoke with someone who filled my head with too much info - all revolving around how since we did not purchase flight insurance we therefore eliminated our "cancel for any reason" option. She was supposed to ask her superiors and get back to me but never did. After about a week, I called back twice and she was not available both times and I left a message. After no response, I had to speak with someone else who told me she was incorrect with her info. Now all the avoidance made sense. When we were told absolutely not with the time off request, we had to cancel and file a claim. I supplied all the documents requested. I was away for 10 days and I checked when I returned home only to find more info was needed, which I thought was odd because the last agent told me this is a simple claim and there shouldn't be an issue. When I spoke to yet another agent, she told me all the documents still required. I told her I sent them already and if they received the 2, they received all 6 as they were in the same email. I then composed another email and sent them again. Yesterday, I received a copied email from the tour director to you again citing the reason for cancellation. It was just too much run around, misinformation, and stress for a $1000 claim, which I finally received $750 - so thank you. But, during the process I felt like I was being treated poorly.

We booked our entire trip through a travel agency and had to cancel several weeks before departure due to illness so I felt a claim would be simpler but the required documentation seemed a bit much. However, once we had completed all the forms and submitted it, the claim was settled quickly and without any disputes. I suppose all Insurance providers would require documentation so we were satisfied with the settlement, the speed at which the claim was settled and would definitely use Squaremouth for any future trips.

Insurance seemed a bit pricey.

The claims process was extremely onerous in the end I backed away.
I had already given the Insurance Company all the details I had via their on-line portal but they kept asking for more.
I showed documentation to show :

1) I travelled by air to the UK and then Ireland ;
2) I stayed in accommodation in the town I said I was in when I sought medical assistance.
3) The receipt from the Doctor's office I visited ;
4} The receipt for the prescription;
5) The test results from a sample that was submitted looking for the cause of my symptoms.

They also wanted :

1) Their form filled in, like I said the information was already in the portal.
2) A copy of my credit card statement to confirm payment - like I said I had already provided receipts.
3) A copy of the doctors notes from my visit - this does not exist but I had submitted the test results from the sample that showed they were looking for food poisoning.

I gave up on the process and walked away.

Travel Insured International was extremely helpful with filing my claim. They immediately attached the forms I needed to their first e-mail to me.

I filled out the forms and included all the supporting documents they asked for and mailed it all to them. I was able to track the file process, and saw the date the company received my claim. In five days, they had processed the claim and informed me that my claim was accepted, and that the check would be coming soon. And it was.

Takes way too long for claim review

Very happy with my travel insurance

Purchased this policy based on reviews, price and coverage options. Travel Insured has been very helpful and available in regard to pending claim. So far very impressed with company.

For buying such expensive and comprehensive insurance, (based on having bought insurance for the last decade + voluntarily) i would have expected a bit more help from the 24 hour assistance and concierge. Though they were very courteous, I received somewhat conflicting answers from 2 different representatives on 2 different days. Ultimately, I had to arrange my own return anyway. I believe a more knowledgable rep could have alleviated some effort, confusion, anxiety, and waiting time over my situation.

Re: Ashley James

Ashley has displayed exceptional customer service! It so hard to find that kind of service anymore. Please recognize Ashley.
Nancy Badaracco