Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
189,424
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AVG. MONTH
3,519
Total Reviews
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SINCE 2004
3,994
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2485
  • 4
    747
  • 3
    307
  • 2
    92
  • 1
    136
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  • Travel Insured International policy: Worldwide Trip Protector

    No additional comments. Thankfully, all travel plans went smoothly.

    Audrey from NY
    Review Received: October 20, 2023
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    1 out of 4 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Increased the trip amount with a agent easily over the phone.

    Wendy from PA
    Review Received: October 15, 2023
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    0 out of 2 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    It is reassuring to have a back up insurance plan when traveling as an older, mature adult. It is a detail of our trip that gave us more reassurance as we went forward with our plans; not always knowing every moment where we would be. I have worked overseas as a travel nurse in the past and my companies have always recommended Square Mouth.

    LUCINDA from VA
    Review Received: October 13, 2023
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    3 out of 5 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Very easy to navigate. Customer service answered our one question quickly and completely.

    WILLIAM from OH
    Review Received: October 10, 2023
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    1 out of 3 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Karen from PA
    Review Received: October 7, 2023
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    35 out of 37 people found this review helpful

    I did not know the status of my claim until I received a check in the mail for about 1/3 of the total claim with notes on the statement as to why the remainder was denied. The claims rep called me on the phone on one occasion after which she agreed that her citation to policy requirements which I quoted to her was erroneous. After receiving the check, I emailed the company telling them that I disagree with the amount of the payment and why. I asked them to cite to me provisions in the policy that support their interpretation but they have not responded. For example, as a result of flight delay, I missed my connecting flight and had to rent a car to drive home from the airport. The carrier paid for the rental car but refused to pay for the gas which I had to buy to operate it as they said that they do not pay for gas! The policy nowhere states this.

    I am going to file suit in small claims court against this company as I suspect that they rarely pay more than part of a claim on the assumption that the policyholder will not pursue payment.

    Travel Insured International policy: Worldwide Trip Protector

    Mike from CO
    Review Received: October 7, 2023
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    14 out of 18 people found this review helpful

    We haven't heard a word. we're resending all receipts. fact of the matter is, we caught covid during our trip, my wife got it day 5, and I got it day 7

    Travel Insured International policy: Worldwide Trip Protector

    great simple service I had a question and customer service responded swiftly and Over all great experience

    pauline from NY
    Review Received: October 5, 2023
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    1 out of 3 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I would not buy policy with them at all. bought expensive great coverage policy and Very disappointed with claim process and results. My claim been open for several months now; they reimbursed partially, very small amount, rest they can't and I am still waiting and appealing. Very unreasonable policies that rule out all the benefits they list when you purchase it. I think if you travel to developed country where receipts can be taken in English - it might work, but in small undeveloped islands or countries with no english, they don't accommodate realistic scenarios at all e.g. taxi to go to town and buy clothes. They will reimburse clothes but not taxi. Baby supplies and formula that you had to buy due to baggage 3 day delay is not covered. Small island airport doesn't provide any report of bag delivery nor they speak english to get it afterwards, so much hassle. Yet this claim department doesn't care: no baggage receipt therefore no proof you had bags 3 day delay. Really frustrating. and zero compassion from them.

    ZS from AZ
    Review Received: October 3, 2023
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    33 out of 37 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Put in my claim, pretty cut and dry, husband had emergency surgery. I was expecting a faster turn around, not "we had an overwelming amount of claims". That is not my fault. My claim should not be taking this long.

    Patrice from NY
    Review Received: October 3, 2023
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    31 out of 34 people found this review helpful

    Review Updated: 10/31/2023

    I feel I had to keep contacting them. The communication was lacking. I even asked for an email of status (it was in the notes the rep after I complained read it) and I never got it so I had to call again. Then I got a check for half the amount and had to call yet again to question it rather then them contacting me with the mistake. Very frustrating experience. With all the choices out there I will use someone else next time.

    Travel Insured International policy: Worldwide Trip Protector

    I filed a claim after my wife and daughter received treatment for Covid while we were in Greece. I was impressed with how easy it was to upload receipts and doctor statements to the website. I was even more impressed that the same day I filed my claim I received a call that it had been approved and I received full reimbursement for all medical treatment sent to my bank account the next day. I have never received such a positive response from an insurance company. I highly recommend Travel Insured International- reasonable rates and excellent customer service.

    Charles from MO
    Review Received: October 1, 2023
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    21 out of 21 people found this review helpful