Travel Insured Travel Insurance Reviews

This is the worst travel insurance company I have ever dealt with. My VRBO flooded and had to cancel my accommodations, which necessitated the cancellation of my flights. I filed a claim with Travel Insured International, and it has been a month and a half and I have not been able to speak with a single person from their claims department, despite several times calling them and waiting on hold in excess of two and a half hours every time!!! Unacceptable!!! I have emailed them several times as well practically BEGGING them for a response, and still…NOTHING FROM THEM. This is not customer service. It’s more like customer DISSERVICE. I will never purchase their product again.

I callec your office today to make a claim. Please help me or give me details on how to make a claim.
thank you

nice job

My claim was filed more than 2 months ago with no resolution to date. I submitted the payment for the insurance on a timely basis therefore I reasonably expect my claim to be settled expediently.

Filing a claim was not as easy online as expected. I needed to contact the insurance company to get more info regarding my claim. I was on hold for 1 1/2 hours before speaking to someone. This makes me worry that filing a claim will be difficult and result in no reimbursement. Hoping this won’t be the case.

We submitted our claim in April. APRIL. I was diagnosed with cancer and needed chemo and radiation treatments and was brokenhearted to cancel our trip. I have since called (waiting on hold for HOURS) resubmitted and still nothing. Please send out our check ASAP. This is ridiculous and I would hate to have to involve the better business bureau or our state's regulatory body but I am starting to wonder if we will ever see our money.

I have questions that I need answers to in order to continue with my claim. I’ve submitted this question via email no one has gotten back to me. It’s impossible to get anyone on the phone. I’m very frustrated.

Prior to travel they were very helpful and even helped us switch/ divide our policy into two as my husband had to change his itinerary. We had to cancel our trip day of travel as my son got sick. It took me 3 days to reach anyone on the phone and I am told it will take at least 3-4 MONTHS to process my claim.

Caution. Avoid using Travel Insured at this point in time. I give them a rating 0-1 stars. Be aware that the ratings you see on Squaremouth are not a reflection of the actual rating. Star choices for Squaremouth reviews include your rating of Squaremouth (which I would give 4 stars), pre travel customer service with your insurance carrier, and customer service during travel with your carrier. There is oddly no star options for during and after the claims process. So you may see high ratings because of the limited choices. Make sure to read the comments. For us, we submitted a claim on the second to last day of travel due to a flight cancellation by our airlines and subsequent rebooking on another airline. We submitted all documents on May 3. It is now July 25th and we have not had resolution. We have received 1 email asking for more documentation and 1 automated email apologizing for the delay. They are blaming the delays on a high volume of claims at this time. Obviously there are a high volume of claims, but this is their job. I tried calling Traveled Insured multiple times, waiting as long as 2.5 hours before hanging up. Squaremouth has tried to help, but they can't really do much, unfortunately. I will use Squaremouth in the future, but unless a get resolution and payment from Travel Insured in the near future, I will continue to give them 0-1 stars.