Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I'm in the early stages of my claim, so no complaints yet, but I also do not know how long it will take to resolve.
Had potential medical problem. Was provided excellent guidance and assistance through the interrnational phone number provided.
Ended up making it home without needing to file a claim, but was reassured through the process.
The process was fine. The outcome was not 100% what I would have liked - much of what I requested was reimbursed, but some was not.
Easy and reasonable
We had to cancel the trip due to job loss. They were easy to sign up with, but I continue to get messages about providing more documents for processing the claim, but o have provided all of the documents they have asked for without any resolution.
The person I spoke with was not knowledgeable about insurance claims and did not suggest what I could and could not claim under the policy I purchased.
My original travel dates were modified by airlines and I did not update the policy at each change. Thus, on the way home, when our flights were cancelled and i attempted to make a claim, I was told I was outside of the travel window purchased. Technically this is correct; however I did not realize that I needed to contact the carrier to modify our trip dates each time the airlines changed anything (which happens frequently).
The second leg of our flight was cancelled and rebooked for 12 hours later. I started a claim (since I had a lot of time at the airport that day) with someone and he told me to look for the emails. I never received the emails. After our cancelled and rebooked flight, we didn't received our luggage and I tried calling them and apparently got a 3rd party answering the phone. She said she couldn't see our whole policy and then transferred me to someone else. I was on the phone for about 45 minutes. Then, after she transferred me, I got a recording that they were closed and "click", they were gone. I gave up and called after our trip was over. This time I did receive the emails for the 2 claims. I have filled everything out and now am just waiting to see what happens.
We provided all documents and received no questions
All item’s paid
Spoke with a customer service representative regarding a potential claim. She guided us through steps and timeliness and put in notes about our potential claim. She was very professional and courteous!!