Travel Insured Travel Insurance Reviews

The app needs to be fixed.

Horrible customer service. Took days for a reply to email. Never was able to get it resolved before I left. Even tho we had travel interruptions- just not worth dealing with this company. Will never recommend or use again.

Their claim service is non-existant. They responded promptly to my first report, and emailed the claim form and list of additional documentation they require. And that's the end of the story. It is now six weeks from the date they acknowledge receiving my documentation and they won't answer my emails. Their automated email response advises to call their claims number, but when I tried that I was on hold for 1:15 with nothing but music, interrupted regularly by a recorded message to continue holding and a representative will be taking my call soon. Travel Insured International's customer "service" is a misnomer. Save yourself lots of frustration and purchase your travel insurance elsewhere. Also, it is disappointing that Squaremouth still represents them as complying with their Zero Complaint policy. They certainly do not.

I do not know if Travel Insured is not legitimate, vastly under staffed, or is withholding processing for cash flow reasons. I traveled in March and had an emergency room visit. I filled all of the forms instructed and provided all of the receipts. These were uploaded April 07. After not hearing anything for over a month, I called. After sitting on hold for over an hour, I reached someone who sent me an additional form. He said they were backed up and had not processed my claim. I immediately completed that form and uploaded it. I still have heard nothing. I have emailed the claims department, but they have not responded. I called on July 08 and sat on hold for 2 hours and 32 minutes. They did not answer. More than 3 months and the claim has not been processed. I am unable to reach them.

Everything went smoothly until my arrival back to LAX when a gate checked bag did not arrive. I immediately filed a report with a person at the baggage carousel area and called right away. Things were going smoothly with messaging but have not heard anything for a little while. I have a feeling my bag is at the Singapore airport and have not been able to get assistance. Here is my information that I filed within the first 24 hours.
Bali to Singapore Flight #TR 285 seat 20F
Depart Bali at 1430 Arived Singapore 1715
Boarding Time 1345
Singapore to Los Angeles Flight # SQ 38 Seat 47H
Depart Singapore 2045
Arrive LAX 2140
Lost Bag tag # 0001526412

contents:
Maroon rolling carry on bag. 2 front zippers with a blue Patagonia top in front zipper.~ contents would have a Trader Joe's bag filled with dried coral and black lava stones. There are a variety of sarongs with 2 mushroom wood carvings, a Bali Mermaid batik holding a bowl of food, black athleta pants, striped yellow/blue Prana dress, orange and white dress, white eyelet blouse, a green bag with underwear and a variety of other clothing.

Is there someone or a webpage for the Singapore Airport to check there lost luggage?

The requirements for getting reimbursed for list bags were not published and only given when making a claim. So if you did not have a receipt for each item, you cannot get the full refund ........

It was too difficult to get help. There needs to be an easier way to access assistance. I needed help getting home medically and didn’t get it and lost consciousneee on the plane and went in ambulance to hospital on arrival. Trying to file a claim it won’t accept or post the claim issues and receipts. They don’t call
Back to help do it for me.

My review thus far is mostly based on the purchase of the policy which was a fairly easy process via this website. I have submitted a claim.
Submitting a claim was fairly easy although I did have to contact them via multiple platforms in order to obtain a specific claim form that would not download from their website. I submitted my claim a week ago and it has still not been reviewed. I reached out to find out the status and how long this process might take, but the only response I got was that "We are behind in claim reviews due to heavy claim volume." I find this a little hard to believe since my sister purchased travel insurance via a different company and has already had her claim reviewed and approved. I would also note that the reviews for this company on this site do not at all match up with the reviews on their Facebook page. It appears from those reviews that many customers have issues getting claims reviewed and completed by this company. If I had read those reviews before purchasing, I likely would have purchased insurance from another company.

It's impossible to get them on the phone. Contact us is email only. Had my claim 90 % complete and it mysteriously disappeared. All I needed was a doctor's statement which I got today. When I went to upload a scanned copy of the report my claim was nowhere to be found. Their website doesn't have a search promt to enter claim#. or search by policy#. No way at all to search for the lost claim.