Travel Insured Travel Insurance Reviews

My claim was filed more than 2 months ago with no resolution to date. I submitted the payment for the insurance on a timely basis therefore I reasonably expect my claim to be settled expediently.

Filing a claim was not as easy online as expected. I needed to contact the insurance company to get more info regarding my claim. I was on hold for 1 1/2 hours before speaking to someone. This makes me worry that filing a claim will be difficult and result in no reimbursement. Hoping this won’t be the case.

We submitted our claim in April. APRIL. I was diagnosed with cancer and needed chemo and radiation treatments and was brokenhearted to cancel our trip. I have since called (waiting on hold for HOURS) resubmitted and still nothing. Please send out our check ASAP. This is ridiculous and I would hate to have to involve the better business bureau or our state's regulatory body but I am starting to wonder if we will ever see our money.

I have questions that I need answers to in order to continue with my claim. I’ve submitted this question via email no one has gotten back to me. It’s impossible to get anyone on the phone. I’m very frustrated.

Prior to travel they were very helpful and even helped us switch/ divide our policy into two as my husband had to change his itinerary. We had to cancel our trip day of travel as my son got sick. It took me 3 days to reach anyone on the phone and I am told it will take at least 3-4 MONTHS to process my claim.

Caution. Avoid using Travel Insured at this point in time. I give them a rating 0-1 stars. Be aware that the ratings you see on Squaremouth are not a reflection of the actual rating. Star choices for Squaremouth reviews include your rating of Squaremouth (which I would give 4 stars), pre travel customer service with your insurance carrier, and customer service during travel with your carrier. There is oddly no star options for during and after the claims process. So you may see high ratings because of the limited choices. Make sure to read the comments. For us, we submitted a claim on the second to last day of travel due to a flight cancellation by our airlines and subsequent rebooking on another airline. We submitted all documents on May 3. It is now July 25th and we have not had resolution. We have received 1 email asking for more documentation and 1 automated email apologizing for the delay. They are blaming the delays on a high volume of claims at this time. Obviously there are a high volume of claims, but this is their job. I tried calling Traveled Insured multiple times, waiting as long as 2.5 hours before hanging up. Squaremouth has tried to help, but they can't really do much, unfortunately. I will use Squaremouth in the future, but unless a get resolution and payment from Travel Insured in the near future, I will continue to give them 0-1 stars.

The app needs to be fixed.

Horrible customer service. Took days for a reply to email. Never was able to get it resolved before I left. Even tho we had travel interruptions- just not worth dealing with this company. Will never recommend or use again.

Their claim service is non-existant. They responded promptly to my first report, and emailed the claim form and list of additional documentation they require. And that's the end of the story. It is now six weeks from the date they acknowledge receiving my documentation and they won't answer my emails. Their automated email response advises to call their claims number, but when I tried that I was on hold for 1:15 with nothing but music, interrupted regularly by a recorded message to continue holding and a representative will be taking my call soon. Travel Insured International's customer "service" is a misnomer. Save yourself lots of frustration and purchase your travel insurance elsewhere. Also, it is disappointing that Squaremouth still represents them as complying with their Zero Complaint policy. They certainly do not.