Travel Insured Travel Insurance Reviews

We had to cancel trip due to medical issues. Sent all required documents. Still waiting for refund...why does it take so long, it’s been over a month.

I used TII’s website on the 9th of March to inquire about filing a claim. After no response by yesterday, I called their assistance line and was requested to leave a callback number with an anticipated response within 90 minutes. I still have received no response from either contact method. I realize the Covid-19 outbreak is probably causing unexpected volume of inquiries but I’m not feeling optimistic about a resolution of my claim.

I had to cancel due to health issues. I have been assembling all the material to file with the claim and plan to finally submit it today. I am hoping for a smooth, expedient refund.
Vicki Sebastiani
vicki@vsebastiani.com
707-484-2258

I sent. Liam material in la week ago and have no response, not even acknowledgement of receipt.

making. a claim is not easy. The company does not take the recite from the airline or the cruise. The make you go back and sent your credit card statement. The back and forth is a pain in the neck and when you send in information you have to wait days for it to be posted. Some information is requested again even if you have already submitted the information. Hope they finish with this claim soon it is very tedious, time consuming and one feels inadequate filling the same things over and over. Once my claim is done I will give a rating, because I understand that they must follow some regulations to do their job.

So far, the claim process has been time consuming, cumbersome, and slow. I'm still waiting for the claim to be processed after almost six weeks.

professional, complete coverage and responsive for questions.

I disliked the amount of information to process the claim.I produced documents from the Disney Cruise Lines showing deposits made ,and final payments with dates.They also wanted copies from my credit card company showing the actual charges.

Very unhappy with the whole process. We were unimportant and ignorant. The claims process was especially frustrating. They continued to delay the anticipated time it would take to make a decision. The agent who was reviewing our claim was supposed to contact us by a certain date but didn't follow through. The wait time on getting anyone to respond to our phone enquires was excessive and frustrating. When the decision was made on our claim and we were finally able to have a conversation with the claims agent, we were not treated with respect or given answers that made any sense. We are extremely unhappy with this company and anticipate filing a complaint and request for review with both Travel Insured International and with Squaremouth.