Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I realized the day before we were to leave for Italy that the dates on the policy were incorrect. The policy was ending the day our trip was beginning. I apparently had entered the incorrect dates for our trip back in September. I called customer service and asked if they could change the dates so we were covered for our trip. The woman who talked with me told me I had to send a copy of our airline tickets (departures) with the request. So I did--but I did not know whether we were covered or not, really. I was on the trip and I think an email came that indicated we were ok, but it wasn't terribly clear. Anyway--all is well that ends well. Still don't have our baggage which missed the plane apparently, but expect it today. Kelly Nessle
Once claim documents were submitted processing time was quick and better than expected.
I needed to increase my coverage based on the fact that I wanted to prepay more of the trip before leaving the USA. I called, and within minutes, I had accomplished the purpose and I could have peace of mind.
I was not able to make the trip and filed claim prior to trip due to a knee problem. Filed over 15 days ago. I have nothing regarding the claim. Muriel Holland. 404 683 9742. Trip was cancelled by Travel Agent and documentation provided.
I broke a tooth while on the trip. I did not want to try to have some local dentist do an extraction, so I contacted my dentist by email and he advised me. I waited til I got back and had the tooth extracted. I tried to file a claim and was told that I would have had to had the proceedure done on the trip in some third world country to qualify for a claim. Thanks for nothing.
I was searching different companies for travel insurance. Most of insurers were way to high . I found square mouth. What a great deal!!
Travel Insured International provided clear instructions for completing claim forms, and then processed our claim expeditiously. We are very happy with our claim experience. Thank you.
We rated only 2 stars for purchasing of the travel policy because we could not get ahold of a customer representative even though there's supposed to be 24 hour service available. We had an important question we needed answers for before completing our purchase.
We had to cancel our trip and I called to start a claim January 8, 2019. I was told claim was started and that I would receive forms to complete claim via email. It is now 1 month out and there has been no communication from insurance agency. I spent hundreds of dollars for policy and have nothing in return.
We apologize for any frustrations you may have experienced. Our claims department noted that we emailed you on 1/15/19. Please reach out to us at 1-800-243-3174 if you did not receive the email or have any other questions. Thank you for your patience!
The documentation required for my claim (cancellation due to illness) was thorough but reasonable. My claim was processed and paid within a week. I called to ask one question and customer service was easy to reach and very friendly and helpful. I am completely satisfied.