Compare Travel Insured International Plans in Just A Few Simple Steps
Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I did lost my 3500 dolars in the cruise the I did call the insurance customer service and I told her about my lost she check the policy andd told me
that ( hearing aid were not coverd , so really I believe what she told me, I cannot make an opinion since i could not use tbe benefit . I was disapointed
but I acepted her answer.
process went smooth the only thing is I wish was provided with a time frame. It was handled within 2 weeks but I had no idea how long the process may take or when it would be reviewed. Something like "Your submission will be reviewed withing x# days at which point we will reach out with a status or additional questions"
Filed 3/7 via gmail asking all correspondence to copy my primary email.. Email to only gmail 3/13 said they had claim but stating there were no attachments (the secondary insurance received them so not sure why TII didn't have. Because they didnt copy primary email, I didnt see this until 3/18. Re-sent attachments 3/18. Asked for confirmation and for second time asked them to copy my primary email on all correspondence. So far, not a warm hand off.
I called the insurance provider since my son decided not to come to the trip.
I got my refund through the airline, but when notified the travel insurance, they said they will not cover any issue within 48 hours before travel.
I had to have a serious discussion that if there was an emergency happening and it was 48 hours of departure, they have to cover the lost.
I am still not clear why they told me they would not cover any covered expense if it happened within 48 hours of departure. That is why we purchase insurance!
Will be determined by how my claim is handled.
Although I received proof of purchase of travel insurance from SquareMouth, I did not receive any confirmation of coverage nor ID cards from Travel Insured International. Fortunately, I noticed this omission two days before sailing when I was gathering my travel documents. We had previously purchased insurance from another carrier through SquareMouth and were always issued ID cards as soon as the payment was processed, so I knew we should have had them. Customer Service at Travel Insured International emailed cards to us when I called. (I'm glad that I noticed this on a Thursday and not on a weekend because no one could have done this on Saturday or Sunday as their offices are closed.)
We had to cancel our cruise a day before sailing when my husband was injured in an automobile accident. We have filed a claim with Travel Insured International and should hear from them on or before March 22, 2019.
I have recommended SquareMouth to many of my fellow travelers and will continue to do so as I believe you offer a valuable service. However, I will caution them to be sure that that have proof of coverage and/or ID cards prior to leaving town.
Thank you for your kind attention to this matter.
Clear, helpful, fast and efficient claim processing
I understand there is some IT work going on affecting the online claims process and checking status. However, there are simpler items like explaining the claim process and which documents are needed that should be addresses.
The people I interacted with by phone or email were trying to smooth the process and move things along but the claims process was more difficult than it should be in 2019 especially for one with online forms, online submission, and online status.
In the end the claim was paid in full. But I had to be persistent and I'm worried others would just give up.
I called the claims department and they told me what I had to do,,, so I sent all the paper work this week.
Review Updated: 04/07/2019
My claim was settled very fast after I got home and sent my paperwork in!!!
I always get my travel insurance,,, and will always get my insurance thru SquareMouth!!!
Thank You SquareMouth,,,
Gary
I submitted documentation requested. Their email server does not allow larger files to be uploaded, but they ask for a lot of documentation. How they can't accept the files, which required me to send them 4-5 separate emails is unprofessional. They have since followed up asking me for documentation and explanation, which was all included with the original filing. I submitted the additional information weeks ago and still have heard no update or received the money for the claims. Thus far this has been an unsatistying experience. I guess I should have just purchased through my travel agent.