Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
Calendar icon
SINCE 2004
90,777
Calendar icon
AVG. MONTH
746
Total Reviews
Star icon
SINCE 2004
2,131
Detailed Rating
Customer Service Before Trip
4.46/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,131 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1242
  • 4
    429
  • 3
    178
  • 2
    34
  • 1
    45
  • Filter By
    Filter
    Sort By
    Sort
  • Travelex Insurance Services policy: Travel Select

    During Trip
    did not need to reach out to them during the trip.

    Claim Process
    No claim made.

    Robin from TX
    Review Received: August 30, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Before Trip
    This was hard to rate since the online system worked and I didn't need verbal contact

    Janice M from IL
    Review Received: August 28, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Before Trip
    Comparing policies, making a selection, purchasing and confirmation were simple.

    During Trip
    Never needed assistance during trip.

    Claim Process
    No claim

    Wynn from NC
    Review Received: August 23, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    We have used them in the past and have always been satisfied with their service.
    We once had a claim and they were very easy to work with.

    Carolyn from CA
    Review Received: August 22, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Before Trip
    All Details were easily explained and clearly printed. Also my documentation arrived in an email attachment with more than enough time to make changes if needed.

    Kelvin L from NC
    Review Received: August 20, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    Had monies stolen from hotel room - insurance carrier was of no help after contacting them.

    daniel from DE
    Review Received: August 20, 2010
    Was this review helpful?
    20 out of 23 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    I didn't have to contact the insurance carrier.

    Claim Process
    I did not have to make a claim.

    Adam from IN
    Review Received: August 17, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    During Trip
    I did not need to use the helpline or anything, so I don't really have a response to the above questions

    Tavia from UT
    Review Received: August 16, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    During Trip
    I did not have to use any of the services during my trip and thus cannot rate them

    Claim Process
    I did not make any claim

    Michele from LA
    Review Received: August 9, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Claim Process
    I haven't claimed missing luggage yet...don't know

    Kelly from CA
    Review Received: August 8, 2010
    Was this review helpful?
    0 out of 0 people found this review helpful