Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
During Trip
did not need to reach out to them during the trip.
Claim Process
No claim made.
Before Trip
This was hard to rate since the online system worked and I didn't need verbal contact
Before Trip
Comparing policies, making a selection, purchasing and confirmation were simple.
During Trip
Never needed assistance during trip.
Claim Process
No claim
Before Trip
We have used them in the past and have always been satisfied with their service.
We once had a claim and they were very easy to work with.
Before Trip
All Details were easily explained and clearly printed. Also my documentation arrived in an email attachment with more than enough time to make changes if needed.
During Trip
Had monies stolen from hotel room - insurance carrier was of no help after contacting them.
During Trip
I didn't have to contact the insurance carrier.
Claim Process
I did not have to make a claim.
During Trip
I did not need to use the helpline or anything, so I don't really have a response to the above questions
During Trip
I did not have to use any of the services during my trip and thus cannot rate them
Claim Process
I did not make any claim
Claim Process
I haven't claimed missing luggage yet...don't know