Travelex Travel Insurance Reviews

Before Trip
This was all done on-line, so there was absolutely NO customer service or interaction with any "live" person. I don't mind this, but find it ridiculous that you would want to know about "customer service."

During Trip
I was stranded in London on my home due to the volcano ash. What was supposed to be a 2 hour layover turned into 7 days and I arrived there sick and totally unprepared and without resources. The Travelex rep was nice but of no help. He didn't think I would be covered as the volcano was an act of God.

Claim Process
Mailed claim in yesterday.

During Trip
didn't use it!! didn't need it....but was glad to be covered

Claim Process
no claim

During Trip
We did not need anything on this trip, so I cannot rate.

Claim Process
No claim!

During Trip
no use of insurance during the trip

Claim Process
NO CLAIM

Before Trip
Excellent, very helpful, will most definetly use Squaremouth to help me to decide about which coverage I may need during all/any future traveling.

During Trip
never had to use

Before Trip
Since there was no contact with my insurance carrier, they were fine. The airline,Alitalia, however was awful, going over we should have been contacted earlier about the delays since they knew about them. All systems were go on all our screens ( which were false). We missed our connecting flight to Florence, had to take a bus to that airport and almost had to delay our scheduled classes arriving at 2::00 a.m.. We did however miss a scheduled dinnerTuesday evening that we had pre-paid for at a Michelen Star restaurant in Tredozio.
Ouur trip over was a disaster.

During Trip
Nothing further.

Before Trip
Didn't really have much contact, other than the original research on your website.

During Trip
no contact with carrier during trip.

Claim Process
no claim!

During Trip
Thankfully we didn't need to use any help during our trip

Claim Process
We didn't need to make any claims.