Crystal Cruise, Dream Cruise, Star Cruise Financial Trouble

Crystal Cruises, Dream Cruises, and Star Cruises Financial Default – Provider Position Statements

Last Updated:


With travel virtually grounded worldwide, travel suppliers are being impacted significantly by the coronavirus pandemic. On August 19 2020, Genting Hong Kong, the parent company of Crystal Cruises, Dream Cruises and Star Cruises, announced they were experiencing financial issues and had stopped making payments to their creditors. Squaremouth’s travel insurance providers share their official position statements explaining coverage for Genting Hong Kong, Crystal Cruises, Star Cruises, and Dream Cruises’ potential financial default.

We request travel insurance position statements from all of our providers. If you do not see a position statement from your travel insurance provider listed below, we recommend contacting them directly for information on your policy’s specific coverage.

AXA

Financial Default Coverage – Genting Hong Kong / Crystal Cruises / Dream Cruises / Star Cruises

We would now consider a potential Bankruptcy and/or Default of these Cruise lines as no longer Unforeseen and coverage for Bankruptcy/Default would no longer be considered for new Effective dates after 8/21/2020 (our cutoff date).  

Nationwide language (choice cruise/representative language, please check your program specifically):

Default means a material failure or inability to provide contracted services due to Financial Insolvency.

Financial Insolvency means the total cessation of operations due to insolvency, with or without the filing of a Bankruptcy petition by a tour operator, Cruise line, or airline provided the Financial Insolvency occurs more than fourteen (14) days following the Effective Date. There is no coverage for the Financial Insolvency of any person, organization, agency or firm from whom You purchased travel arrangements supplied by others.

Bankruptcy means the filing of a petition for voluntary or involuntary bankruptcy in a court of competent jurisdiction under Chapter 7 or Chapter 11 of the United States Bankruptcy Code 11 L.S.C. Subsection 101 et seq.

Bankruptcy and/or Default of Your Travel Supplier that occurs more than fourteen (14) days following Your Effective Date. Coverage is not provided for the Bankruptcy or Default of the agency from whom You purchased Your Land/Sea Arrangements. Your Scheduled Departure Date must be no more than twenty-four (24) months beyond Your Effective Date. Benefits will be paid due to Bankruptcy or Default of an airline only if no alternate transportation is available. If alternate transportation is available, benefits will be limited to the change fee charged to allow You to transfer to another airline in order to get to Your intended destination.  This benefit only applies if the insurance has been purchased prior to Your final payment for the Cruise and for the full cost of the Trip;

Unforeseen means not anticipated or expected and occurring after the Effective Date of Your coverage.

Berkshire Hathaway Travel Protection

Hong Kong-based Genting Hong Kong late Wednesday (8.19.20) said it had stopped making payments to creditors as it contended with a sharp loss of revenue due to the coronavirus crisis.  Policies would need to have been purchased prior to that date for coverage to apply.

In order to qualify for financial default coverage the policy would have to have been purchased within the early purchase time period.  The default also must have occurred more than 14 days from their policy effective date.  Policies would need to have been purchased by 8/3/20 to meet that stipulation.

HTH

Genting Hong Kong/Crystal Cruises Financial Troubles

On August 21st, Genting HK/Crystal Cruises suspended all payments to creditors to preserve as much liquidity as possible to manage its outstanding debt of $3.4bn. The company announced that it had missed payments that constituted events of default, which may adversely impact operations. The company is currently seeking an agreement to restructure so it will be able to operate effectively.

A potential Bankruptcy and/or Default of these Cruise lines is no longer Unforeseen and coverage for Bankruptcy/Default would no longer be considered for new effective dates after 8/21/20.

For customers who have purchased prior to August 21, HTH TripProtector Classic and Preferred policies, underwritten by Nationwide Mutual Insurance Company, may provide coverage if the company defaults on its financial obligations, under the Trip Cancellation and Trip Interruption benefits.

Trip Cancellation and Trip Interruption coverage for Bankruptcy/Financial Default:

For the bankruptcy/default of a supplier to be covered under TripProtector Classic or TripProtector Preferred policies, it must occur during the trip and more than 10 days after a policy has been purchased. The following conditions below also must be met, to the extent applicable.

  • The scheduled departure date must be no more than fifteen (15) months beyond the purchase date. Benefits will be paid due to bankruptcy or default of an airline only if no alternate transportation is available. If alternate transportation is available, benefits will be limited to the change fee charged to allow to transfer to another airline in order to get to Your intended destination.

Note the following exclusion: Coverage is not provided for the bankruptcy or default of the agency from whom You purchased Your Land/Sea Arrangements.

In the event of an emergency, please contact HTH Worldwide’s 24-Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside U.S.: 888-243-2358 (Toll Free)
Emergency Assistance Outside U.S. (Collect Call): 610-254-8771
Emergency Assistance Email: globalhealth@hthworldwide.com

In the event of a claim, please contact HTH Worldwide’s Claim department at 888-243-2358 or HTHclaims@hthworldwide.com

This information is meant to be a summarized overview of benefits in HTH TripProtector plans that can assist those in need due to this event. Please always refer to the plan documents for specific details. If you have any questions, please contact HTH Worldwide at 888-243-2358. Our agents are available 24 hours per day and are happy to help.

Nationwide

Financial Default Coverage – Genting Hong Kong / Crystal Cruises / Dream Cruises / Star Cruises

We would now consider a potential Bankruptcy and/or Default of these Cruise lines as no longer Unforeseen and coverage for Bankruptcy/Default would no longer be considered for new Effective dates after 8/21/2020 (our cutoff date).  

Nationwide language (choice cruise/representative language, please check your program specifically):

Default means a material failure or inability to provide contracted services due to Financial Insolvency.

Financial Insolvency means the total cessation of operations due to insolvency, with or without the filing of a Bankruptcy petition by a tour operator, Cruise line, or airline provided the Financial Insolvency occurs more than fourteen (14) days following the Effective Date. There is no coverage for the Financial Insolvency of any person, organization, agency or firm from whom You purchased travel arrangements supplied by others.

Bankruptcy means the filing of a petition for voluntary or involuntary bankruptcy in a court of competent jurisdiction under Chapter 7 or Chapter 11 of the United States Bankruptcy Code 11 L.S.C. Subsection 101 et seq.

Bankruptcy and/or Default of Your Travel Supplier that occurs more than fourteen (14) days following Your Effective Date. Coverage is not provided for the Bankruptcy or Default of the agency from whom You purchased Your Land/Sea Arrangements. Your Scheduled Departure Date must be no more than twenty-four (24) months beyond Your Effective Date. Benefits will be paid due to Bankruptcy or Default of an airline only if no alternate transportation is available. If alternate transportation is available, benefits will be limited to the change fee charged to allow You to transfer to another airline in order to get to Your intended destination.  This benefit only applies if the insurance has been purchased prior to Your final payment for the Cruise and for the full cost of the Trip;

Unforeseen means not anticipated or expected and occurring after the Effective Date of Your coverage.

Tin Leg

On August 19, 2020, Genting Hong Kong, the parent company of Crystal Cruises, Star Cruises, and Dream Cruises, announced that they have stopped paying creditors as they deal with a loss in revenue due to COVID-19.

For Tin Leg Economy, Standard, Luxury, and Adventure policyholders:

What you need to know about your policy:

As of August 19, 2020, Crystal Cruises / Star Cruises / Dream Cruises’ potential financial default is no longer considered an unforeseen event. In order for the Financial Default benefit to provide coverage, the default also must have occurred more than 14 days for the effective date of a traveler’s policy. For the Crystal Cruises / Star Cruises / Dream Cruises financial default, policies would need to have been purchased by August 3, 2020. Coverage is not available within Tin Leg policies purchased after this date.

Tin Leg Standard, Luxury, and Adventure policies purchased prior to August 3 may provide Financial Default coverage related to the situation.

Tin Leg Economy policyholders do not have Financial Default coverage.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Trawick International

Position Statement – Genting Hong Kong / Crystal Cruises / Dream Cruises / Star Cruises

 On August 21, 2020, Genting Hong Kong, Crystal Cruises, Dream Cruises, Star Cruises lines announced that they may seek bankruptcy protection as the coronavirus continues to wreak havoc on the cruise industry.   As of August 21st, the bankruptcy is no longer considered an Unforeseen event.  Coverage related to the bankruptcy is not available for Trawick policies purchased after this date.  For policies purchased on or before August 21, 2020, there may be coverage.  Please review the Trip Cancellation and Trip Interruption benefits found in your policy document: 

The Company will reimburse You, up to the Maximum Benefit shown on the Confirmation of Coverage, if You are prevented from taking Your Trip for any of the following reasons that are Unforeseen and takes place after the Effective Date: 

Bankruptcy and/or Default of Your Travel Supplier that occurs more than ten (10) days following Your Effective Date. Coverage is not provided for the Bankruptcy or Default of the agency from whom You purchased Your Land/Sea Arrangements. Your Scheduled Departure Date must be no more than fifteen (15) months beyond Your Effective Date. Benefits will be paid due to Bankruptcy or Default of an airline only if no alternate transportation is available. If alternate transportation is available, benefits will be limited to the change fee charged to allow You to transfer to another airline in order to get to Your intended destination;

CLAIMS

In the event of a claim, please contact Trawick Internationals Claim department at NWTravClaims@cbpinsure.com. Alternatively, you may start your claim online at https://www.trawickinternational.com/claim-information/claim-forms

Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for Bankruptcy and/or Default of Your Travel Supplier, please note that financial default of Genting Hong Kong, Crystal Cruises, Dream Cruises, Star Cruises is considered foreseeable under any plans purchased on or after August 21, 2020. Please contact Trawick International with questions.