Europe Travel Alert

Europe Travel Alert (5/1/17) – Provider Position Statements

Europe Travel Alert (5/1/17) – Provider Position Statements

Last Updated:

Official position statements from Squaremouth’s travel insurance providers about coverage related to the Europe Travel Alert issued by the U.S. Department of State on May 1, 2017.

APRIL Travel Protection

The U.S. Department of State issued a travel alert for Europe on Monday, May 1, 2017.

Travel alerts are cautionary messages for U.S. travelers and it does activate terrorism coverage under any of the April policies unless a terrorist attack occurs near a city listed in the insured’s itinerary. The terrorist attacks need to be declared as such by the U.S. Department of State, not by a foreign government agency.

At this time, we are monitoring the situation for further updates.

For questions regarding a current or new April policy, please contact our April Customer Service team directly at 855-277-4587. Hours of Operation are Monday – Friday, from 9am to 8pm EST, and Saturday – Sunday, from 9am to 5pm EST.

Additional Contact Information:

24/7 Assistance team at Call Collect Number: 305-455-0307

Customer Service/Assistance Email:

For Claims, email us at


Medjet is aware of the US Department of State Travel Alert for Europe, and is monitoring the situation. We remind all MedjetAssist Members who may be affected that the Medical Emergency number at Medjet is +1.205.595.6626 worldwide (collect). For MedjetHorizon Members, we remind them that the number for Security and Crisis Response is +1.619.717.8549 worldwide (collect). No actions are being taken currently. We remind all members in Europe, or heading to Europe, to make sure their family and emergency contact information is updated in our system. Member Services can be reached by calling 1.800.527.7478 (US & Canada).

Tin Leg

On Monday, May 1, 2017, the U.S. Department of State issued a Europe Travel Alert, informing Americans traveling abroad of the risk of terrorist attacks throughout Europe. The travel alert expires on Sept. 1, 2017.

What you need to know about your policy:

For non-policyholders:

As of May 2, 2017, travelers can still purchase policies with Terrorism coverage for upcoming trips to Europe. In order to be eligible for coverage, a Tin Leg policy must have been purchased prior to the date a terrorist attack occurs.

For current policyholders:

If an attack occurs and meets Tin Leg’s definition of “terrorism” (below), there may be coverage for Tin Leg customers to cancel or interrupt their trip.

Trip Cancellation and Trip Interruption coverage for Terrorism:
In order for an event to be covered under Tin Leg policies, the event must occur on or after the policy’s effective date and must be deemed an act of terrorism by the U.S. Department of State. It also must meet at least one of the following requirements:

  • The terrorist incident must occur within 7 days of your departure and within 50 miles of a city listed on your itinerary
  • The terrorist attack must result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours

In addition to Trip Cancellation and Trip Interruption coverage, other benefits, including Trip Delay, Emergency Medical, and Medical Evacuation, may also be available for coverage related to this event.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email:

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or
Start your claim online:

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.