Greece Earthquake

Greece Earthquake – Provider Position Statements

Greece Earthquake – Provider Position Statements

Last Updated:

Official positions statements from Squaremouth’s travel insurance providers on the earthquake between the Greek Island of Kos and the Turkish coast on July 21, 2017 (July 20 ET).

Berkshire Hathaway Travel Protection

Regarding the earthquake on 7/21 off the coast of Greece, to qualify for coverage, policies must have been purchased prior to 7/20/17. Below is the coverage wording from the Description of Coverage. Earthquake, as defined in the definition of “Natural Disaster” is a named peril under Trip Cancellation/Interruption coverage.

“you or your traveling companion’s Destination being made Uninhabitable or Inaccessible by flood, tornado, earthquake, volcanic eruption, fire, wildfire, or blizzard that is due to natural causes;”

“Coverage would be in effect if purchased by 7/20/17 and if plan included Natural Disaster as a named peril.”

BHTP customers can contact us at 844-411-BHTP to review the specific benefits of their policy.


On Friday, July 21, 2017 at approximately 1:30 am locally, a tsunami in the Aegean Sea triggered a 6.7-magnitude earthquake that struck the Greek island of Kos and the Turkish coast . The fatalities currently stand at two deaths (both tourists) and more than 200 injured, with crumbling older buildings in the popular holiday resort being cited as the primary cause. Travelers and residents are being urged to proceed with caution due to these falling structures and to expect powerful aftershocks in the days ahead, with more than 160 having already been reported thus far. Ferry services to the islands have been disrupted due to damage to port infrastructure.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for missed connections or Trip Delay. For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members in [affected area] who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on or download the GeoBlue member app to view security profiles and/or sign up for news alerts.


Friday, July 21st a 6.7 magnitude earthquake occurred at the Greek Island of Kos Sunday killing at least 2 people and injuring more. International Medical Group® (IMG®) members who purchased a travel insurance policy prior to July 21, 2017, may have several benefits available if their trip is affected by this unfortunate natural disaster.

The following natural disaster-related benefits are available on IMG’s iTravelInsured® Travel Lite, SE and LX policies:

  • Trip Cancellation: Offers reimbursement, up to the maximum benefit amount shown in the declarations page for the non-refundable prepaid payments or deposits paid for travel arrangements, including up to $75 for the cost of airline-imposed fees to re-bank frequent flyer miles for air flights when you are prevented from taking your trip due to:
    • An insured or Travel Companion’s primary place of residence or destination is rendered uninhabitable and remains uninhabitable because of a Natural Disaster;
    • A government-mandated shutdown of an airport or air traffic control system due to a Natural Disaster;
    • Up to 7 days’ mandatory evacuation ordered by local government authorities at the Trip destination (or official public evacuation notices or recommendations without a mandatory evacuation order issued) due to adverse weather or Natural Disaster.
  • Trip Interruption: Offers the same benefits as trip cancellation, but with additional benefit limits to include reimbursement for the additional transportation cost incurred to return early from the covered trip.
  • Accident & Sickness Medical Expense: Benefits will be paid for covered medical expenses incurred for a sickness or injury that occurs and is treated during the covered trip, up to the maximum benefit amount shown in the declarations page. Expenses incurred after your trip are not covered.
  • Emergency Medical Evacuation, Medical Repatriation, and Mortal Remains: In the event an insured experiences a catastrophic illness, injury or death during the covered trip, this benefit may pay for the following expenses are payable, up to the maximum benefit amount shown in the declarations page.
    • If the local attending legally qualified physician and iTravelInsured determine transportation to a hospital or medical facility is medically necessary to treat an unforeseen sickness or injury which is acute or life threatening and adequate medical treatment is not available in the immediate
      area, benefits will be paid for the reasonable transportation expense incurred to transport the insured the closest hospital or medical facility capable of the appropriate level of care.
    • Reimbursement up to the policy limit for the expense incurred to transport one person to the insured’s bedside if traveling alone and is hospitalized for more than 3 days.
    • Benefits will be paid up to the policy limit if an insured is hospitalized more than 3 days and dependent children traveling with the insured are left unattended, economy transportation will be paid to return the dependents to their home (with an attendant, if considered necessary by
    • If determined to be medically necessary by iTravelInsured and the treating physician, the plan will cover the cost of one way transportation, commercial air upgrade, or other means of medical transport to return an insured to their primary residence.
    • In the event the insured dies during the covered trip, benefits will be paid up to the policy limit to cover the cost of transporting the insured’s remains to the area of their primary residence.
  • Missed Connection: Pays benefits up to the policy limit for missed land and water arrangements as well as additional costs incurred to join trip when a cruise or cruise departure is missed due to a common carrier or natural-disaster related delay of a specified length.
  • Travel Delay: This benefit provides a daily benefit for additional meal lodging and transportation expenses incurred during the trip due to a common carrier or natural disaster-related delay of a specified length.

Other benefits may also be available depending on the type of coverage purchased and the specific circumstances of the loss. Please note that policies purchased on or after the date the earthquake occurred may not provide coverage for claims related to this natural disaster. Please refer to the policy for complete terms and conditions of coverage.

In event of a claim, please contact us at:
iTravelInsured Claims Department
P.O. Box 88503
Indianapolis, IN 46208-0500
Telephone: 1.866.243.7524 or 1.317.655.9798
Fax: 1.317.655.4505

For general inquiries please contact us at:
iTravelInsured Agency Services
P.O. Box 88509
Indianapolis, IN 46208-0509
Telephone: 1.866.347.6673 or 1.317.655.9796
Fax: 1.317.655.4505

Insurance policies described above are underwritten by the United States Fire Insurance Company. C&F and Crum & Forster are registered trademarks of United State Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2015.


Medjet is aware of the recent earthquake in Greece. No action is being taken at this time, but we remind any members who may have been affected that we can be reached by calling +1.205.595.6626 worldwide (collect) or 1.800.527.7478 (US & Canada).

Tin Leg

On July 21, 2017 (July 20 ET), an earthquake occurred between the Greek Island of Kos and the Turkish coast.

What you need to know about your policy:
As of July 21, 2017, the earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to July 20, 2017, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disaster:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • Mandatory evacuation ordered by local authorities at your destination due to the earthquake. You must have 50% or less of Your Trip remaining at the time the mandatory evacuation ends, in order for this benefit to be payable.

Travel Delay coverage for Natural Disaster:
In order for an earthquake to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the earthquake.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email:

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or
Start your claim online:

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.