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Hawaii Mount Kilauea Volcanic Eruption

Hawaii Mount Kilauea Eruption – Provider Position Statements

Hawaii Mount Kilauea Eruption – Provider Position Statements

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Official position statements from Squaremouth’s travel insurance providers on the Mount Kilauea eruption that occurred on May 3, 2018.

Berkshire Hathaway

The Hawaiian volcano of Kilauea has erupted forcing evacuations on the island. Government officials declared a mandatory evacuation on 5.3.18. The volcanic eruption became a foreseen event at that time. For coverage to apply a policy must have been purchased prior to 5.3.18.

Generali Global Assistance

A volcanic eruption has spewed molten rock and hazardous gas from the ground in a small community on Hawaii’s Big Island, sending people fleeing from their homes as trees burn and the threat of more destruction is feared. The cracks in Kilauea volcano’s rift zone erupted Thursday and early Friday, spurting lava in Leilani Estates, a community of about 1,700 people near the Big Island’s eastern edge. Authorities ordered residents of Leilani Estates and Lanipuna Gardens to evacuate to two community centers, which are serving as shelters. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for natural disasters, please note that there is no coverage for this specific event under any plans purchased on or after May 3, 2018.

Tin Leg

On May 3, 2018, Hawaii’s Mount Kilauea erupted, forcing thousands to evacuate. More than 250 earthquakes have also hit the Big Island, including one with a magnitude 6.9.

What you need to know about your policy:
As of May 3, the volcanic eruption is no longer considered an unforeseen event. Coverage related to the volcano is not available for Tin Leg policies purchased after this date.

Tin Leg policies purchased on or prior to May 3 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disasters:
In order for an event to be covered under Tin Leg policies, the event must occur after a Standard or Luxury policy has been purchased and meet at least one of the following requirements. Tin Leg Economy policies do not have cancellation coverage for Natural Disasters.

  • Inclement weather resulting in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 24 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: any delay or cancellation of travel
  • Accommodations at your destination are made uninhabitable or inaccessible
  • Your or your traveling companion’s primary residence has been rendered uninhabitable

Travel Delay coverage for Natural Disasters:
In order for a volcanic eruption to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 6 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the eruption.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

TravelSafe

The Kilauea volcano on Hawaii’s Big Island erupted on May 3 rd , 2018. Lava and fumes continue to spew, with over 30 structures destroyed and fissures continuing to form. TravelSafe extends condolences to those impacted by this tragedy, and is reminding clients how TravelSafe plans can help in this type of situation.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number toll free at 800-555- 9095 or call the direct line 603-894- 4710.

This volcanic eruption can be considered for coverage by TravelSafe plans purchased on or before May 2nd , 2018.

TravelSafe considers the volcanic eruption both a weather related event and a natural disaster. The
following coverages can apply:

  • Emergency Medical – Travelers injured by the eruption or ash cloud can be covered for the costs of emergency medical treatment.
  • Emergency Medical Evacuation – Medical transportation can be covered from the point of injury to the closest hospital, and, if deemed necessary after treatment, back to the traveler’s home hospital.
  • Trip Cancellation / Trip Interruption –These coverages can reimburse the pre-paid, unused trip costs that aren’t refunded. For those who haven’t started their trip to Hawaii’s Big Island, Trip Cancellation coverage may be available. If the trip is underway, and the destination is impacted, Trip Interruption coverage can also reimburse last minute transportation to come home early. Please refer to the plan documents for your TravelSafe plan to confirm the covered reasons for Trip Cancellation and Trip Interruption.
  • Missed Connection – If the traveler is delayed 3 hours or more, due to a natural disaster, you can be reimbursed additional transportation to catch up to the trip, as well as pre-paid, unused trip costs that aren’t refunded.
  • Trip Delay – Similar to Missed Connection, after a 6 hour delay, Trip Delay can reimburse accommodation, local transportation and meal expenses during the delay up to the daily limit.

This information is meant to be a summarized overview of benefits in TravelSafe travel protection plans that can assist those in need due to this eruption. Please always refer to the plan documents for specific details. If you have any questions, please contact TravelSafe with at 888-885- 7233. Our agents are available 24 hours per day and are happy to help.

TripAssure

The Kilauea volcano on Hawaii’s Big Island erupted on May 3 rd , 2018. Lava and fumes continue to spew, with over 30 structures destroyed and fissures continuing to form. TripAssure extends condolences to those impacted by this tragedy, and is reminding clients how TripAssure plans can help in this type of
situation.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number toll free at 800-555- 9095 or call the direct line 603-894- 4710.

This volcanic eruption can be considered for coverage by TripAssure plans purchased on or before May 2nd , 2018.

TripAssure considers the volcanic eruption both a weather related event and a natural disaster. The following coverages can apply:

  • Emergency Medical – Travelers injured by the eruption or ash cloud can be covered for the costs of emergency medical treatment.
  • Emergency Medical Evacuation – Medical transportation can be covered from the point of injury to the closest hospital, and, if deemed necessary after treatment, back to the traveler’s home hospital.
  • Trip Cancellation / Trip Interruption –These coverages can reimburse the pre-paid, unused trip costs that aren’t refunded. For those who haven’t started their trip to Hawaii’s Big Island, Trip Cancellation coverage may be available. If the trip is underway, and the destination is impacted, Trip Interruption coverage can also reimburse last minute transportation to come home early. TripAssure plans can provide Trip Cancellation and Trip Interruption coverage for the following reasons related to this event:
    • The accommodation at the destination or your primary residence is made Uninhabitable and remains Uninhabitable as defined during your scheduled Trip. The loss must occur within 10 days of departure.
    • Your place of employment is rendered unsuitable for business, and you are required to work as a result.
    • A government-mandated shutdown of an airport or air traffic control system.
    • A mandatory evacuation is issued, and when lifted only 50% or less or 4 days or less of the trip remains.
    • A traveler is called into military, fire or police duty to assist with the natural disaster.
    • Flight cancellation or delay of 12 hours or more due to inclement weather
    • For Trip Cancellation coverage only, a common carrier delay causes 50% or more of the trip to be missed.
  • Missed Connection – If the traveler is delayed 3 hours or more, due to a natural disaster, you can be reimbursed additional transportation to catch up to the trip, as well as pre-paid, unused trip costs that aren’t refunded.
  • Trip Delay – Similar to Missed Connection, after a 6 hour delay, Trip Delay can reimburse accommodation, local transportation and meal expenses during the delay up to the daily limit.

This information is meant to be a summarized overview of benefits in TripAssure travel protection plans that can assist those in need due to this eruption. Please always refer to the plan documents for specific details. If you have any questions, please contact TripAssure at 800-423- 3632. Our agents are available 24 hours per day and are happy to help.