Squaremouth informs travelers about events that are expected to have a major impact on travel. This is not a comprehensive list of all worldwide events.

Hurricane Otis

Hurricane Otis – Provider Position Statements

Hurricane Otis – Provider Position Statements

Last Updated:

Official position statements from Squaremouth’s travel insurance providers about coverage for Hurricane Otis.

APRIL Travel Protection

Please be advised that Hurricane Otis falls within our April’s policy terms and conditions as inclement weather and potentially a natural disaster.

The NOAA National Hurricane Center issued a Tropical Storm warning naming Otis at 0300 UTC / 8PM PDT Saturday, September 16, 2017.

For Hurricane Otis, policies purchased prior to 8PM PDT September 16, 2017 may cover the event. As of then, it’s no longer considered unforeseen, so it will not be covered.

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date and time of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy.
    For more information on the status of these storms, please refer to: http://www.nhc.noaa.gov/text/refresh/MIATCVAT5+shtml/181204.shtml .

You may also contact April’s Customer Service for additional coverage questions or claims at 855-277-4587 and service@apriltravelprotection.com, while our Assistance Department is available for emergency situations 24/7, 365 days.

April 24/7 Assistance Department contact information:
2Call Collect: 305-455-0307
Assistance Email: assistus@apriltravelprotection.com

AXA Assistance USA

AXA Assistance USA is directly supporting customers affected by Hurricane Otis.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us

Please be advised that Hurricane Otis falls within our guidelines, policy terms and conditions as inclement weather and potentially a natural disaster. The NOAA National Hurricane Center issued a Tropical Storm warning naming Otis at 0300 UTC 8PM PDT Saturday, September 16, 2017.

Policies purchased prior to 8PM PDT September 16, 2017 may cover the event. As of then, it’s no longer considered unforeseen, so it will not be covered. For more information on the status of these storms, please refer to:
http://www.nhc.noaa.gov/text/refresh/MIATMPEP5+shtml/181441.shtml?

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date and time of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy. All claims should be adjudicated on their own circumstances and merits.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us

Tin Leg

On September 16, 2017, Hurricane Otis became a named tropical storm, and the storm developed into a hurricane on September 17.

What you need to know about your policy:
As of September 16, Hurricane Otis is no longer considered an unforeseen event. Coverage related to the storm is not available for Tin Leg policies purchased after this date.

Tin Leg policies purchased on or prior to September 16 may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Hurricane and Weather:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • A mandatory evacuation is ordered by local authorities at your destination. You must have 50% or less of your trip remaining when the evacuation ends to be eligible for this benefit.

Travel Delay coverage for Hurricane and Weather:
In order for a storm to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the hurricane.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:
Emergency Assistance Inside US: 844-927-9265 (Toll Free)
Emergency Assistance Outside US (Collect Call): 001-727-264-5657
Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com. Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.