Indonesia Earthquake – Provider Position Statements

Official positions statements from Squaremouth’s travel insurance providers on the earthquake near Aceh, Indonesia on December 7, 2016.

APRIL Travel Protection

The earthquakes in Indonesia, Japan, and Trinidad and Tobago all fall within our guidelines, policy terms & conditions as inclement weather and potentially a natural disaster.

Policies purchased prior to these events happening may provide coverage under Trip Cancellation, Trip Interruption and Trip Delay. Please refer to your APRIL plan’s terms & conditions for more details.

As of then, any policy purchased after the event, the event is no longer considered unforeseen and coverage will not apply.

In the event of an emergency or policy questions, please contact APRIL’s 24-Hour Assistance Department at:
24/7 Toll-Free Number (Inside the U.S. & Canada): 855-277-4587
24/7 Assistance Collect Call: 305-455-0307
Assistance Email: assistus@apriltravelprotection.com
Live Web Chat: Visit www.AprilTravelProtection.com

Skype™: assist_us

In the event of a claim, please contact APRIL’s Claims Department at 855-277-4587 or claims@apriltravelprotection.com. All claims will be adjudicated on their own circumstances and merits.

AXA Assistance USA

AXA Assistance USA is directly supporting customers affected by the recent earthquakes. For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us.

Please be advised that the earthquakes which occurred today fall within our guidelines, policy terms & conditions as inclement weather & potentially a natural disaster. Policies purchased prior to the events may cover them. As of then, it’s no longer considered unforeseen, so it will not be covered. For more information on the status of these earthquakes, please refer to:

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date & time of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy. All claims should be examined on their own circumstances & merits.

For any questions or to receive Assistance service related to this incident please contact us at 1-855-327-1430 or ustravel@axa-assistance.us.

Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection has been in contact with all our travelers affected by the strong earthquake that struck the Indonesian island of Sumatra on Monday.

Depending on the BHTP policy purchased, travelers may be eligible for coverage that interrupts travel plans. Our customers can contact BHTP at 844-411-BHTP to review the specific benefits of their policy.

Global Alert

A powerful earthquake struck the Indonesian island of Sumatra on December 7th, 2016, resulting in the deaths of over 100 people.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by Global Alert plans purchased on or before December 6th, 2016.

An earthquake is considered a natural disaster. Travelers should check their specific plan documents to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation / Trip Interruption
  • Missed Connection
  • Trip Delay

Always refer to the plan documents for your particular plan to see what specific coverages may be available.

Please contact Global Alert with any questions at 800-890-6938. Our agents are available 24 hours per day and are happy to help.

HTH Worldwide

On Wednesday December 7 at 5:03 local time, a 6.5 magnitude earthquake struck northern Sumatra, Indonesia, with a depth of 8.2 k (5.1 miles). Almost 100 fatalities have been reported thus far, with the majority concentrated in the Pidie Jaya district. Casualties and injuries are expected to climb, as many locals remain trapped inside their homes. Emergency response and search operations continue and anyone in the Aceh province of the country is being advised to remain mindful of aftershocks. Visitors should remain vigilant and avoid non-essential travel to the affected area.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for missed connections or Trip Delay. For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members in the affected area who are in need of medical care and assistance. For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771

Please visit the member area on hthtravelinsurance.com or download the mPassport mobile app to view security profiles and/or sign up for news alerts.

MH Ross

A powerful earthquake struck the Indonesian island of Sumatra on December 7th, 2016, resulting in the deaths of over 100 people.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by MH Ross plans purchased on or before December 6th, 2016.

An earthquake is considered a natural disaster. Travelers should check their specific plan documents to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation / Trip Interruption
  • Missed Connection
  • Trip Delay
  • Non-Medical Emergency Evacuation

Always refer to the plan documents for your particular plan to see what specific coverages may be available.

Please contact MH Ross with any questions at 800-423-3632. Our agents are available 24 hours per day and are happy to help.

Tin Leg

On December 7, 2016, an earthquake occurred near Aceh, Indonesia.

What you need to know about your policy:
As of December 7, 2016, the Aceh, Indonesia earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to December 6, 2016, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disaster:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • Mandatory evacuation ordered by local authorities at your destination due to the earthquake. You must have 50% or less of Your Trip remaining at the time the mandatory evacuation ends, in order for this benefit to be payable.

Travel Delay coverage for Natural Disaster:
In order for an earthquake to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the earthquake.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

TravelSafe

A powerful earthquake struck the Indonesian island of Sumatra on December 7th, 2016, resulting in the deaths of over 100 people.

Anyone currently traveling and in need of assistance should call the 24 hour emergency assistance number at 603-894-4710. This is a collect call from anywhere in the world and available at all times.

This earthquake can be covered by TravelSafe plans purchased on or before December 6th, 2016.

An earthquake is considered a natural disaster. Travelers should check their specific plan documents to review coverage in the following categories:

  • Emergency Medical Expenses
  • Emergency Medical Evacuation
  • Trip Cancellation / Trip Interruption
  • Missed Connection
  • Trip Delay
  • Non-Medical Emergency Evacuation

Always refer to the plan documents for your particular plan to see what specific coverages may be available.

Please contact TravelSafe with any questions at 888-885-7233. Our agents are available 24 hours per day and are happy to help.

Trawick International

Our hearts go out to those affected by the Earthquake in Indonesia. We hope for the health and safety of all in the region.

Trawick Members who have a Safe Travels USA or Safe Travels Multinational Trip Protection policy that was purchased before the earthquake happened, may be eligible for Trip Cancellation, Trip Interruption, Travel Delay and or Emergency Assistance if they are directly affected by the earthquake. Please see the policy wording for more details or contact Trawick International at 888-301-9289. Members who are currently in Indonesia covered by any other Trawick International protection program that need medical attention due to an injury or sickness as a result of the earthquake will be covered the same as any other injury or sickness. Please contact GBG Assist 877-916-7920 to find a provider in the area or ask questions about what coverage you may have that can be used for an Emergency or to cancel your trip. The earthquake is no longer considered an unforeseen event for new purchases of Trip Cancellation protection.