Squaremouth informs travelers about events that are expected to have a major impact on travel. This is not a comprehensive list of all worldwide events.

Mexico Earthquake

Mexico Earthquake – Provider Position Statements

Mexico Earthquake – Provider Position Statements

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Official positions statements from Squaremouth’s travel insurance providers on the earthquake in central Mexico, near the popular tourist area of Mexico City, that killed more than 200 people.

AXA Assistance USA

AXA Assistance USA is directly supporting customers affected by the Earthquake in Mexico on 9/19/17.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us

As with any natural disaster, the 7.1 magnitude earthquake which occurred in Central Mexico falls within American Modern guidelines, policy terms and conditions as a natural disaster. Policies purchased prior to the occurrence would cover the event. As of then, it is longer considered unforeseen, and would not be covered.

The quake hit Tuesday, September 19, 2017 at 01:14 p.m. local time (2:14PM EDT) with the epicenter near Raboso, located 76 miles southwest of Mexico City.

Please note:

  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy. All claims should be adjudicated on their own circumstances and merits.

For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us

Berkshire Hathaway Travel Protection

Regarding the earthquake on 9/19 outside Mexico City, to qualify for coverage, policies must have been purchased prior to 9/19/17. Below is the coverage wording from the Description of Coverage. Earthquake, as defined in the definition of “Natural Disaster” is a named peril under Trip Cancellation/Interruption coverage.

“you or your traveling companion’s Destination being made Uninhabitable or Inaccessible by flood, tornado, earthquake, volcanic eruption, fire, wildfire, or blizzard that is due to natural causes;”“

“Coverage would be in effect if purchased by 9/19/17 and if plan included Natural Disaster as a named peril.”

BHTP customers can contact us at 844-411-BHTP to review the specific benefits of their policy.

GeoBlue

On Tuesday, September 19th, 2017, at 1:14 p.m. (2:14 p.m. EDT) a magnitude-7.1 earthquake struck near the Puebla state town of Raboso, 76 miles (123 kilometers) southeast of Mexico City, killing at least 217 people. Severe damage to infrastructure and property has been reported in Mexico, with numerous reports of collapsed buildings possibly containing trapped individuals. Travelers in central Mexico should be aware of likely aftershocks in the days following the earthquake. Remain well clear of the most affected areas as the risk of building collapse is high. Those in the area should be mindful of continuous emergency and clearing operations and likely travel disruption. Closely monitor local media sources, radio stations and official channels of communication, such as the social media accounts of local authorities, for emergency directives and details of emergency and relief operations. Those scheduled to travel to or via Mexico City International Airport (MEX) in the next few days or weeks should get in touch with their flight providers to ascertain the status of their journeys.

For assistance with these and any other benefits, please contact our customer service team. GeoBlue has dedicated multilingual resources available 24/7 for members in Mexico City who are in need of medical care and assistance.

For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771.

Please visit the member area on geobluetravelinsurance.com or download the GeoBlue mobile app to view security profiles and/or sign up for news alerts.

HTH Worldwide

On Tuesday, September 19th, 2017, at 1:14 p.m. (2:14 p.m. EDT) a magnitude-7.1 earthquake struck near the Puebla state town of Raboso, 76 miles (123 kilometers) southeast of Mexico City, killing at least 217 people. Severe damage to infrastructure and property has been reported in Mexico, with numerous reports of collapsed buildings possibly containing trapped individuals. Travelers in central Mexico should be aware of likely aftershocks in the days following the earthquake. Remain well clear of the most affected areas as the risk of building collapse is high. Those in the area should be mindful of continuous emergency and clearing operations and likely travel disruption. Closely monitor local media sources, radio stations and official channels of communication, such as the social media accounts of local authorities, for emergency directives and details of emergency and relief operations. Those scheduled to travel to or via Mexico City International Airport (MEX) in the next few days or weeks should get in touch with their flight providers to ascertain the status of their journeys.

In addition to the medical and travel assistance coverage included on the TripProtector plans, please be sure to check your certificate for benefits payable for missed connections or Trip Delay.

For assistance with these and any other benefits, please contact our customer service team. HTH Worldwide has dedicated multilingual resources available 24/7 for members in Mexico City who are in need of medical care and assistance.

For assistance during a medical emergency, please call our Global Health & Safety team at +1.610.254.8771.

Please visit the member area on hthtravelinsurance.com or download the mPassort mobile app to view security profiles and/or sign up for news alerts.

Tin Leg

On September 19, 2017, an earthquake occurred in central Mexico, near the popular tourist area of Mexico City, that killed more than 200 people.

What you need to know about your policy:
As of September 19, 2017, the earthquake is no longer considered an unforeseen event. Coverage related to the earthquake is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to September 19, 2017, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Natural Disaster:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • Mandatory evacuation ordered by local authorities at your destination due to the earthquake. You must have 50% or less of Your Trip remaining at the time the mandatory evacuation ends, in order for this benefit to be payable.

Travel Delay coverage for Natural Disaster:
In order for an earthquake to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the earthquake.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.