Winter Storm Decima – Provider Position Statements

Official positions statements from Squaremouth’s travel insurance providers on Winter Storm Decima.

APRIL Travel Protection

As of December 13, 2016, Winter Storm Decima is a named storm.

Policies purchased prior to 12/13 may provide coverage for this weather event under Trip Cancellation, Trip Interruption, Trip Delay, and/or Missed Connection. As of then, the event is no longer considered unforeseen and benefits will not apply for this event. Please refer to your APRIL plan’s terms & conditions for more details.

In the event of an emergency or policy questions, please contact APRIL’s 24-Hour Assistance Department at:
24/7 Toll-Free Number (Inside the U.S. & Canada): 855-277-4587
24/7 Assistance Collect Call: 305-455-0307
Assistance Email: assistus@apriltravelprotection.com
Live Web Chat: Visit www.AprilTravelProtection.com

Skype™: assist_us

In the event of a claim, please contact APRIL’s Claims Department at 855-277-4587 or claims@apriltravelprotection.com. All claims will be adjudicated on their own circumstances and merits.

Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection is closely monitoring the progress of Winter Storm Decima across the West and Midwest. Through our proactive messaging, we have been able to contact our AirCare travelers whose flights have been affected by the storm, and we are prepared to assist all of our customers impacted by the storm.

Depending on the BHTP policy purchased, travelers may be eligible for coverage that interrupts travel plans. Our customers can contact BHTP at 844-411-BHTP to review the specific benefits of their policy.

Global Alert

Much of the US is preparing for severe winter weather from Winter Storm Decima. While many travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. Global Alert understands those with travel plans will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel insurance now to cover Decima as Global Alert plans do not provide coverage for a storm that was already named prior to the purchase of travel insurance. In this case, plans purchased on or after December 13th, 2016 will not cover losses related to Decima.

Plans purchased on or before December 12th, 2016 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 9 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – Global Alert plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. On Global Alert plans, covered reasons to interrupt the trip include: 12 hour or more flight delay due to weather; and home or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call Global Alert.

Trip Cancellation – Should your flight be delayed or canceled due to Decima, Global Alert plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Global Alert plans can also cover you if your destination is officially declared uninhabitable due to the storm, or if your home is made uninhabitable. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Winter Storm Decima and your trip will be based on the terms in your travel insurance plan. Please refer to your plan documents to learn more or contact Global Alert with questions. Agents are available 24/7 and happy to help.

MH Ross

Much of the US is preparing for severe winter weather from Winter Storm Decima. While many travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. MH Ross understands those with travel plans will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel insurance now to cover Decima as MH Ross plans do not provide coverage for a storm that was already named prior to the purchase of travel insurance. In this case, plans purchased on or after December 13th, 2016 will not cover losses related to Decima.

Plans purchased on or before December 12th, 2016 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – MH Ross plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. On MH Ross plans, covered reasons to interrupt the trip include: 12 hour or more flight delay due to weather; and home, work, or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call MH Ross.

Trip Cancellation – Should your flight be delayed or canceled due to Decima, MH Ross plans can cover cancellation penalties if you are not able to travel for 12 hours or more. MH Ross plans can also cover you if your destination is officially declared uninhabitable due to the storm, or if your home or work place is made uninhabitable. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Winter Storm Decima and your trip will be based on the terms in your travel insurance plan. Please refer to your plan documents to learn more or contact MH Ross with questions. Agents are available 24/7 and happy to help.

Tin Leg

On December 13, 2016, Winter Storm Decima became a named storm.

What you need to know about your policy:
As of December 13, 2016, Winter Storm Decima is no longer considered an unforeseen event. Coverage related to the winter storm is not available for Tin Leg policies purchased after this date. Tin Leg policies purchased on or prior to December 12, 2016, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Hurricane and Weather:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable

Travel Delay coverage for Hurricane and Weather:
In order for a winter storm to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the storm.

In the event of an emergency, please contact Tin Leg’s 24-Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Travelex

Winter weather is upon us and it may affect travel with multiple flight cancellations, delays, and interruptions, to name a few. Some airlines may alert travelers of the airlines intention to waive change fees, cancellation fees and fare increase differences for customers impacted by winter storms. Other airlines may advise travelers to check the status of their flight before leaving for the airport.

Travelex protection plans must have been purchased prior to the date when a winter storm event becomes foreseeable. Customers who purchased a plan prior to the foreseeability of the storm may be eligible for coverage.

Winter Storm

Date Event Became Foreseeable

Winter Storm Decima

December 13, 2016

Please refer to the applicable Description of Coverage for information regarding plan coverage, travel assistance services and instructions on how to file a claim.

For plan questions contact Travelex Customer Solutions at 800.228.9792.

Please refer to the applicable Description of Coverage for information regarding plan coverage, travel assistance services and instructions on how to file a claim

For plan questions contact Travelex Customer Solutions at 800.228.9792.

TravelSafe

Much of the US is preparing for severe winter weather from Winter Storm Decima. While many travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. TravelSafe understands those with travel plans will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel insurance now to cover Decima as TravelSafe plans do not provide coverage for a storm that was already named prior to the purchase of travel insurance. In this case, plans purchased on or after December 13th, 2016 will not cover losses related to Decima.

Plans purchased on or before December 12th, 2016 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – TravelSafe plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. On TravelSafe plans, covered reasons to interrupt the trip include: 12 hour or more flight delay due to weather; and home, work, or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call TravelSafe.

Trip Cancellation – Should your flight be delayed or canceled due to Decima, TravelSafe plans can cover cancellation penalties if you are not able to travel for 12 hours or more. TravelSafe plans can also cover you if your destination is officially declared uninhabitable due to the storm, or if your home or work place is made uninhabitable. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Winter Storm Decima and your trip will be based on the terms in your travel insurance plan. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.

Trawick International

Trawick Members who have a Safe Travels USA Trip Protection policy that was purchased before the Winter Storm was named, may be eligible for Trip Cancellation, Trip Interruption, Travel Delay and or Emergency Assistance if they are directly affected by the storm. Please see the policy wording for more details or contact Trawick International at 888-301-9289. Please contact GBG Assist 877-916-7920 to find a provider in the area or ask questions about what coverage you may have that can be used for an Emergency or to cancel your trip. The Winter Storm is no longer considered an unforeseen event for new purchases of Trip Cancellation protection.