Winter Storm Helena – Provider Position Statements

Official position statements from Squaremouth’s travel insurance providers on Winter Storm Helena.

AXA Assistance USA

AXA Assistance USA is directly supporting customers affected by Winter Storm Helena. For Travel Assistance, Evacuation or any other assistance please contact us at 1-855-327-1430 or ustravel@axa-assistance.us.

Regarding Winter Storm Helena, our position is that this would be handled much like any other inclement weather or natural disaster (as defined our policy) event such as a hurricane or earthquake. That is:

  • Policies purchased prior to the event may cover it. Once it is no longer considered unforeseen (i.e. a known event), it will not be covered.
  • Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date & time of the policy.
  • This guideline applies only to new policies that are effective on or after the event, and covering travel during such time. It does not apply to new policies that cover travel after the event has passed.
  • Terms and conditions may vary by program; please refer to the actual policy. All claims should be examined on their own circumstances & merits.

According to Weather.com, this event became foreseen on 3 Jan 2017, 08:35 AM EST.

For any questions or to receive Assistance service related to this incident please contact us at 1-855-327-1430 or ustravel@axa-assistance.us.

Berkshire Hathaway Travel Protection

Berkshire Hathaway Travel Protection is closely monitoring the progress of Winter Storm Helena across the West and South. Through our proactive messaging, we have been able to contact our AirCare travelers whose flights have been affected by the storm, and we are prepared to assist all of our customers impacted by the storm.

Depending on the BHTP policy purchased, travelers may be eligible for coverage that interrupts travel plans. Our customers can contact BHTP at 844-411-BHTP to review the specific benefits of their policy.

Global Alert

Much of the US is preparing for severe winter weather from Winter Storm Helena. While many travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. Global Alert understands those with travel plans will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel insurance now to cover Helena as Global Alert plans do not provide coverage for a storm that was already named prior to the purchase of travel insurance. In this case, plans purchased on or after January 3rd, 2017 will not cover losses related to Helena.

Plans purchased on or before January 2nd, 2017 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 9 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – Global Alert plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. On Global Alert plans, covered reasons to interrupt the trip include: 12 hour or more flight delay due to weather; and home or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call Global Alert.

Trip Cancellation – Should your flight be delayed or canceled due to Helena, Global Alert plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Global Alert plans can also cover you if your destination is officially declared uninhabitable due to the storm, or if your home is made uninhabitable. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Winter Storm Helena and your trip will be based on the terms in your travel insurance plan. Please refer to your plan documents to learn more or contact Global Alert with questions. Agents are available 24/7 and happy to help.

MH Ross

Much of the US is preparing for severe winter weather from Winter Storm Helena. While many travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. MH Ross understands those with travel plans will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.

It is important to note, don’t rush out to buy travel insurance now to cover Helena as MH Ross plans do not provide coverage for a storm that was already named prior to the purchase of travel insurance. In this case, plans purchased on or after January 3rd, 2017 will not cover losses related to Helena.

Plans purchased on or before January 2nd, 2017 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:

Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.

Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.

Trip Interruption – MH Ross plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. On MH Ross plans, covered reasons to interrupt the trip include: 12 hour or more flight delay due to weather; and home, work, or accommodations at your destination made uninhabitable. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call MH Ross.

Trip Cancellation – Should your flight be delayed or canceled due to Helena, MH Ross plans can cover cancellation penalties if you are not able to travel for 12 hours or more. MH Ross plans can also cover you if your destination is officially declared uninhabitable due to the storm, or if your home or work place is made uninhabitable. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.

This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Winter Storm Helena and your trip will be based on the terms in your travel insurance plan. Please refer to your plan documents to learn more or contact MH Ross with questions. Agents are available 24/7 and happy to help.

Tin Leg

On January 3, 2017, Winter Storm Helena became a named storm.

What you need to know about your policy:
On January 3, 2017, Winter Storm Helena was named. Coverage related to the winter storm is no longer available for Tin Leg policies purchased after this date. Tin Leg policies purchased prior to January 3, 2017, may provide coverage related to the event, including Trip Cancellation, Trip Interruption and Trip Delay benefits.

Trip Cancellation and Trip Interruption coverage for Hurricane and Weather:
In order for an event to be covered under Tin Leg policies, the event must occur after the policy has been purchased and meet at least one of the following requirements:

  • Result in the complete cessation of travel services at the point of departure or destination for the following specified amounts of time:
    • Tin Leg Economy policy: 48 consecutive hours
    • Tin Leg Standard policy: 24 consecutive hours
    • Tin Leg Luxury policy: 12 consecutive hours
  • Accommodations at your destination are made uninhabitable
  • Your or your traveling companion’s principal place of residence has been rendered uninhabitable
  • A mandatory evacuation is ordered by local authorities at your destination. You must have 50% or less of your trip remaining when the evacuation ends to be eligible for this benefit.

Travel Delay coverage for Hurricane and Weather:
In order for a winter storm to be covered under the Trip Delay benefit within Tin Leg policies, it must meet the following requirements for minimum length of delay:

  • Tin Leg Economy policy: 12 consecutive hours
  • Tin Leg Standard policy: 12 consecutive hours
  • Tin Leg Luxury policy: 6 consecutive hours

In addition to Trip Cancellation and Travel Delay coverage, other benefits, including Emergency Medical and Medical Evacuation, may also be available for coverage related to the winter storm.

In the event of an emergency, please contact Tin Leg’s 24 Hour Emergency Assistance department as soon as reasonably possible at:

  • Emergency Assistance Inside US: 844-927-9265 (Toll Free)
  • Emergency Assistance Outside US (Collect Call): 001-727-264-5657
  • Emergency Assistance Email: emergency@tinleg.com

In the event of a claim, please contact Tin Leg’s Claim department at 844-240-1233 or claims@tinleg.com.
Start your claim online: https://tinleg.com/claims/online

Please contact Tin Leg with any questions at 844-240-1233, we are delighted to answer any additional questions.

Trawick

Trawick Members who have a Safe Travels USA Trip Protection policy that was purchased before the Winter Storm was named, may be eligible for Trip Cancellation, Trip Interruption, Travel Delay and or Emergency Assistance if they are directly affected by the storm. Please see the policy wording for more details or contact Trawick International at 888-301-9289. Please contact GBG Assist 877-916-7920 to find a provider in the area or ask questions about what coverage you may have that can be used for an Emergency or to cancel your trip. The Winter Storm is no longer considered an unforeseen event for new purchases of Trip Cancellation protection.