On Friday, November 13, 2015 the shootings and bombings which occurred in Paris, France have been declared an act of terrorism by the U.S. State Department.
Travelex protection plans purchased prior to November 13, 2015 may be eligible for Terrorist Act coverage. Please refer to your applicable Description of Coverage for complete details regarding Terrorist Act benefits, as various Travelex plans may not offer Terrorism coverage. Travelex protection plans are still available to cover trips to Paris, France, but policies purchased on or after November 13, 2015 are not eligible for terrorism coverage related to this event.
The safety and security of our insured clients is of the utmost importance to us. Travelex’s Travel Assistance* provider is available to assist travelers who are currently experiencing a flight cancellation, trip interruption or delay; however we advise travelers to contact their travel advisor, airline or travel supplier first, to see how they can be re-accommodated.
If you have any questions concerning coverage of a specific Travelex plan, please contact our Customer Solutions team at 1-800-228-9792.
Emergency Travel Assistance Contact Information:
Within USA & Canada: 855.892.6495
Outside USA & Canada: 603.328.1373
*Travel Assistance & Concierge Services provided by the designated provider as listed in the Description of Coverage. For a summary of the plan details on coverages, benefits, limitations and exclusions of the insurance plan, please refer to the applicable Description of Coverage and/or Group Certificate/Individual Policy. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC # 10952. 1354764