Aegis Travel Insurance Reviews

It took a really long time to process the claim, the procedure was complex, many things that I understood would be covered were not. I did get a substantial amount of money to cover expenses, but the communications were difficult. At one point they sent me back a form saying it wasn't signed and it was signed. They arbitrarily excluded aspects of my claim. I'd try a different service next time.

Emailed GoReady with my claim. Return email stated a claims representative would contact me in 7-10 days. They did not. Called the claims phone number. Representative took my information and stated that I needed to sent claim information by email and a claim adjuster would then get in touch with me in 7-10 days. So far, not contacted yet. Very disappointed in their customer service. Would not recommend this company.

Thanks

Customer service and the 24 hour assistance was not very knowledgeable and concise of the questions I had regarding filing a claim. I was informed to call someone else to inquire about filing a claim and it was difficult and challenging because of the time difference and where I was at the time. It was a struggle, long wait time with multiple days of calling, and inconvenience before we received some kind of guidance.

I hope the claim process will be direct and straight forward. I noticed confusing and redundant document requirements requested in the claims portal which could use some review for optimization.

GoReady 24hr assistance and customer service was terrible. They put you in a catch22 where they say you need to get a PCR test to confirm COVID but the UK has stopped doing PCR tests. GoReady took 5 days to tell me they would not honor my claim unless I got a COVID PCR test, but I had asked them to provide a provider to give me such a test and they failed to provide a vendor or service that could do one in the country/city where I was, and then took 5 days to get back to me, by which point I was mostly through with COVID but of course my trip/hotels/flights were all lost. I am very disappointed in the support received from GoReady and would not buy from them again nor recommend anyone else buy any of their plans since they make it impossible for customers to file a claim.

too soon to tell.

I faxed my paperwork on 8/11/22 I hope it was received; I would appreciate a reply to this note.

Pre-departure experience with GoReady rated 3 stars because it is not applicable.
With GoReady acquiring April Travel, it is difficult finding the website to file claims.

Cancel for any reason,
Insurance provider denied to honor it for 1 person. Either whole party need to cancel, or none.
This doesn't make any sense.