Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Thank you Squaremouth for allowing additional time for a rating until my claim was finished. (Based on my first review comment that the claim was still in process.) This was my first claim experience. My 4-star rating is for GoReady (April) overall. I would have given a 3-star rating based on the time between responses from the company that resolves claims (underwriter?). I don't remember the name. Otherwise I was pleased with GoReady.
I might use GoReady again as ultimately they did everything they said they would. Hopefully they can address concerns with "Claims Company". Overall, my claim was what I had asked for and within guidelines. I made a couple of typing errors for dates that I can understand would have made a reply and correction required. My largest issue is that it took 3 weeks between responses and only elicited a response from the after I contacted them by phone and asked about the status. For example, I input my birthday instead of the correct current date (Only off by about 71 years and completely my fault!). Still took 3 weeks to let me know I needed some additional info (again only after I called). I can give them some slack because of the global staffing issues, but in my mind these ongoing claims could have followed-up and should have had priority. When I called GoReady they were quick to contact the claims company.
I called GoReady about my claim but was given a hard time. Go ready gave me the impression that they are not interested in helping my case. Disappointed.
We were able to speak with him to clarify his situation. He was speaking with one of our new call center agents and there was a misunderstanding. We have opened his claims and the insured seemed pleased with the outcome of the call.
Thanks! I was able to travel to zimbabwe and England. It was close meeting our connections due to multiple airline delays but we made the connections. It was also tough navigating the covid testing- but we also did that! Having the trip insurance helped lessen the stresses of an already stressful situation. Even though I didn’t use it, I think it was a good decision.
I wish I remember the name of the lady that I spoke, she was very nice was my first time for me to get a travel insurance was great experience with her
Thank you
My flight was canceled but the airline did not give a reason. I am trying to file a claim but they need the reason the flight was canceled and it is very widely known that nobody can get a hold of this particular airline. There are posts all over social media or people have been trying for weeks without success. There is nothing I can do about it but it is holding up my claim beyond my control.
The insured noted having difficulty getting through to Allegiant airlines. After having already spoken with the insured, we contacted him again to suggest waiting on an email response from the airline, using their Live Chat, or calling during non-peak hours. As with all travel insurance claims, appropriate backup documentation is required. In the case of this his claim, the reason for his flight cancellation will affect the way his claim is adjudicated.
I have contacted GoReady by email, through their form, and by phone. Nobody has called me back or reached out to me. I am very dissatisfied with their service. Can you do anything about this. I need to file a claim in a timely manner.
We contacted her immediately after receiving this review. Our phone records did not show any calls coming in from the insured’s number, but she may have contacted us from a different one than listed in her policy. Our email records only show one contact which was from the day prior to this review coming in. During high volume service/claim periods, email responses sometimes take more than 24 hours.
We initiated claims for her to recoup her $190 in expenses. The insured was under the impression that she would be eligible for additional (good faith) payments due to hardships experienced while traveling.
Staff were knowledgeable & available. Handled my claim quickly & fairly.
Totally scam,
Review Updated: 04/26/2022
The company engages in deceiving practices to avoid paying at any cost. The claim systems is barely working and it is very hard to follow up. I will not use or recommend this company ever again.
We have not received any calls or emails from the insured relative to this policy. They have purchased multiple policies from us, so we believe they're referencing the wrong one. On their last policy, they filed a claim which was opened in February & paid out for the full amount claimed the following month.
Ease of purchase was never an issue. There is so much detail that sometimes it becomes oblique what you’re looking at and the small print can be overwhelming, and you may find yourself lost in details buying things you don’t need or buying things that are inappropriate for what you need. This is the first time in my many years of traveling that I needed to contact my trip insurance as I became seriously ill on this trip. I found speaking truth customer service reps frustrating because I couldn’t get the answers I was looking for. when you’re in the middle of a crisis, and you’re looking for a calm voice of reason, it is frustrating when the person on the other end of the line, whose service you have paid to secure, can’t give you any actual information. Having never placed an insurance claim I wasn’t sure how it would need to be done. Nobody tells you that. Nobody says go to the hospital and deal with it later. Nobody says call us and make sure you’re covered or call us first to get a dr’s approval or make sure you’re going to a covered facility or anything like that. I w want sure to call them ahead of my hospitalization or after; I didn’t know what paperwork I would require.
I still don’t.
I became ill with a serious situation, which evolved to a life-threatening situation, and wound up needing an emergency procedure and spent more time at the hospital then I was supposed to spend on my original trip, which was itself delayed by a day, thanks to airline error. I had a flight delay, I had a missed connection, I wound up sleeping alone in a strange airport in a strange city I never intended visiting in the first place)- as a clearly disabled individual (not ideal) and had a completely nightmarish trip on the way here.
Winding up in hospital after all that is insult to actual injury .
I don’t know how to file a claim for any of those things, and my interactions with staff to this point have made that no clearer to me. I believe I’m eligible for a trip interruption claim;
interrupted it certainly was.
It is not with undiluted pleasure I look forward to making that claim; but I will attempt to do so once I am home, stable, & in good health.
I received little to no assistance when my passport and wallet were lost.