Aegis Travel Insurance Reviews

Absolutely terrible, do not purchase. I submitted a claim and have not received any communication whatsoever in the 1.5 months since I have submitted all my documents. I have not been able to reach anyone in charge if my claim, including managers, even after calling and emailing several times. This is extremely unprofessional. If you want some false reassurance that you're protected when you're not, feel free to purchase this plan. Otherwise, please use another company.

I filed a claim via their website for delayed luggage. I filed it 48 hours ago. They have yet to contact me. But clearly they have the info because you contacted me. We will see if how well the claim process goes.

On my policy it stated “ The assistance provider will assist in locating and replacing lost or stolen luggage, documents and personal possessions.”
That never happened. They responded 4 days after I reached out for assistance via email for my lost luggage by just quoting my policy back to me when what I needed was help. Terrible customer service. No empathy. I will never use this provider again.

I thought I might have to purchase a new flight home from Dublin due to a ticketing error by the partner airline (I had booked with miles). I contacted customer service to verify coverage. Fortunately, the error was corrected in time so I didn't have to, but it was comforting to know I'd be able to file a claim and get reimbursed under trip interruption.

Shortly after we returned from our trip (4/5) we called go ready to initiate a claim...We mailed the claim form with the attached receipts to goready .This packet was received by goready claims on april 22. Since I have been very unhappy with go ready as
* staff at Go ready filed two claims on my behalf.. one for medical issues which I did not request and a second one for trip delay and trip interruption claim which is valid
*apparently my claim was routed to another adjuster without informing me
* and despite repeated calls to the company requesting an update on one has returned my calls or responded to my request for a status update re my claim but when I did finally connected with a goready staff I was told it would be another 3-4 weeks before a decision re my claim will be made.assuming the process takes another 4 weeks.. this will mean my claim will take nearly 2 months t settle
..

Go-ready may have inexpensive products ..but on a scale of 1-5 for claims I would rate them 1.

We did not have access to the ability to call the US to make our initial claim. We called Go Ready and we’re referred to Generali which was confusing and we’re given new phone numbers which put us on hold for long periods in the beginning.

There were several times I tried to call from my vacation in Spain when I tested positive for Covid and I was put on HOLD for a very long time. Communication with our hotel staff was difficult due to the language barrier and we didn’t have a very good set up for calling the US . The telephone numbers that were given to us when we purchased the insurance were different. There are a lot of companies. We ended up with Generali?????

GoReady never responded to claims. Waste of money, don't purchase.

I contacted GoReady insurance three times before my trip. Two of the three representative said they would get back to me (ie: phone call), no one did. I was also told by a third representative to send an email to GoReady insurance about my claim, of which I still have not received a reply. My family was unable to travel due to Covid. The airlines have also been very difficult to work with. I’m hoping to have resolution to this situation. It was disappointing enough to have to cancel our trip, but adds insult to injury that I’ve been unable to receive any financial compensation.