Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
I just found this in my junk folder. I would have responded sooner.
I purchase travel insurance thru Square Mouth. Unfortunately, we were unable to travel because my husband had a stroke. I have filed a claim but am not getting any answers to my multiple phone calls. I know that my claim was received because Tanya Jacques told me so in our initial conversation. Since then ( in January), we have called 8 times and no one returns our call.
This is terrible customer service. I am not only disappointed in your lack of customer care but you are adding additional stress to an already stressful situation because I am dealing with my sick husband.
I would like this claim to be settled fairly.
Sarah H Perry
Sarah from MAReview Received: April 28, 2022Was this review helpful?43 out of 44 people found this review helpful“Aegis policy: Go Ready ChoiceHi,
We had to cancel the trip due to Covid.
We have mailed the insurance everything the same day we have canceled the trip but never heard back.
After a lot of efforts we were abole to open a Claim (Claim Number 3968488).
Now we are waiting for them...Maya from NYReview Received: April 28, 2022Was this review helpful?17 out of 18 people found this review helpfulResponse from AegisThe insured’s claim was processed within several days of them emailing us. Our claims department is not open on the weekends which accounted for the delay they seemed to be unhappy with.
“Aegis policy: Go Ready Choicegood coverage at affordable prices
Rajiv from NJReview Received: April 27, 2022Was this review helpful?4 out of 6 people found this review helpful“Aegis policy: Go Ready ChoiceNeeds more prompt responses when filing claim
Rasa from NYReview Received: April 27, 2022Was this review helpful?9 out of 9 people found this review helpful“Aegis policy: Go Ready ChoiceIt was great to chat with a rep ahead of purchasing. Answered my questions and made it easy!
Leann from WAReview Received: April 26, 2022Was this review helpful?4 out of 6 people found this review helpful“Aegis policy: Go Ready ChoicePlease stay away from this insurance company. You might as well travel without insurance.
Daniel from NCReview Received: April 25, 2022Was this review helpful?6 out of 7 people found this review helpful“Aegis policy: Go Ready ChoiceI originally wanted the policy for Covid coverage. When reading the details of the policy, I realized there was an accidental death benefit. There was no place to name the beneficiary of this benefit. I emailed customer service and they were able to put in writing who I wanted to name as beneficiaries should something unfortunate happen. I would suggest adding a form so people can fill this out when purchasing the policy.
Maria from NYReview Received: April 24, 2022Was this review helpful?6 out of 6 people found this review helpful“Aegis policy: Go Ready ChoiceNo feedback at all for my claim. I will not be using this company again and let everyone know about how terrible the customer service was
Prem from NJReview Received: April 22, 2022Was this review helpful?11 out of 11 people found this review helpful“Aegis policy: Go Ready ChoiceBob from ORReview Received: April 19, 2022Was this review helpful?2 out of 2 people found this review helpfulThank you Squaremouth for allowing additional time for a rating until my claim was finished. (Based on my first review comment that the claim was still in process.) This was my first claim experience. My 4-star rating is for GoReady (April) overall. I would have given a 3-star rating based on the time between responses from the company that resolves claims (underwriter?). I don't remember the name. Otherwise I was pleased with GoReady.
I might use GoReady again as ultimately they did everything they said they would. Hopefully they can address concerns with "Claims Company". Overall, my claim was what I had asked for and within guidelines. I made a couple of typing errors for dates that I can understand would have made a reply and correction required. My largest issue is that it took 3 weeks between responses and only elicited a response from the after I contacted them by phone and asked about the status. For example, I input my birthday instead of the correct current date (Only off by about 71 years and completely my fault!). Still took 3 weeks to let me know I needed some additional info (again only after I called). I can give them some slack because of the global staffing issues, but in my mind these ongoing claims could have followed-up and should have had priority. When I called GoReady they were quick to contact the claims company.“Aegis policy: Go Ready ChoiceI called GoReady about my claim but was given a hard time. Go ready gave me the impression that they are not interested in helping my case. Disappointed.
Noel from TXReview Received: April 15, 2022Was this review helpful?10 out of 10 people found this review helpfulResponse from AegisWe were able to speak with him to clarify his situation. He was speaking with one of our new call center agents and there was a misunderstanding. We have opened his claims and the insured seemed pleased with the outcome of the call.