Aegis Travel Insurance Reviews

I received little to no assistance when my passport and wallet were lost.

I made my claim and uploaded all of my appropriate documents to broadspire claimant upload. It took more than 5 weeks for this to be reviewed for the first time, and even after calling numerous times where they would not even answer the calls, I was finally put into contact with my policy reviser. They told me to drip load one more document which I have done. It has been 3+ weeks since I have uploaded the requested document and they still have not reviewed it or answered my calls. As of now I am still making the claim.

I was on hold on a Saturday w 24/7 phone # for an nearly an hour unfortunately & hung up. Sent e-mail instead Saturday and issue resolved timely Monday as needed. (Trip was starting Sunday and realized I had my name instead of kid’s on the policy.)

I'm still waiting for the claims adjuster to call me to start my claim.

I bought a policy to insure a down payment on my trip and then later insured the whole trip. Making the transition was confusing- some elements were available for coverage for the down payment but not the full trip. Also the different names of the insurance companies added a layer of confusion (Square mouth, tin leg and April)

We had to cancel our February trip. We submitted our claim at the end of January due to covid. We were told that our claim would be addressed in 30 days. After 30 days passed I attempted to call customer service with no answer or explanation for a wait time. Then I called the emergency service number with the same results. Now it’s 12 days into March with no contact from GoReady.
We are very displeased with this service and their timeliness.

We bought a travel insurance in case unforeseen events happen because of covid. Our flight for departure was canceled because of omicron outbreak and we had to book another flight at the last minute. We tried to file a claim and called the company. They said they wouldn’t cover our case because they cover flight cancelations only by weather or mechanical problems. It was just waste of money. The person we talked on the phone was rude. We won’t use this company again.

I have very bad experience with GoReady insurance. I opened claim which was hard to do to begin with. Finally, after a while I reach out to claim representative. She asked me to submit paperwork which I did and since than she disappeared. She's not returning my phone calls, not replying to my emails. It's been 6 months now. Very pure Customer Service.

I filled on 28th of January and made claim get documentation mail 9th of February but i still didn’t get confirmation and in website never reviewed i am very sad about your service !!!’

I uploaded documents supporting my claim more than a month ago and they are still unreviewed. This is in addition to it taking weeks to just get the information on how to submit a claim.