Aegis Travel Insurance Reviews

A representative responded quickly and politely to our inquiry regarding coverage.

One of the two of us had to cancel travel due to illness. The claim information was sent uploaded on 10 Feb 2022 and still hasn't been processed. I haven't heard anything from Broadspire. It's a little confusing between GoReady, Squaremouth and now Broadspire. I don't know who does what.

Customer service was very helpful to decide what plan was best for our trip and what would be covered due to illness or COVID. We did not use the insurance.

excellent company

We still have not heard anything about out claim. It is now been 6 months give or take.

The response was very slow. I used the contact options on the website, and there was no response at all. This includes contact during my trip, in a circumstance where I had been told to contact my insurer immediately if I anticipated filing a claim. I made immediate contact and heard nothing back.
I finally found another contact email using a Google search, rather than the link on the website, and this finally got me a response. Since then, I've repeatedly been given processing times for my claim -- your files will be reviewed in 3 days, your claim will be processed in 10 days, etc. -- that have not turned out to be accurate.
I most recently received an email with a list of the documents that I uploaded. This is the only update I've had on my claim in several weeks, and it's the same list I received as a confirmation when I first uploaded the documents. This does not inspire confidence.

I arrived at the airport early in the morning and my first flight was cancelled so American rebooked me and then that flight was cancelled so I missed a day of my trip and had to spend another night in a hotel. Your Customer Service said I was not entitled to claim my expenses for my trip interruption. That doesn't sit well with me.

we were not allowed to board the flight to curacao on 1/1/22; this was caused by a missing COVID-19 document, which on the official website of the curacao govt. CLEARLY shows that this could have been resolved on arrival at HATO airport.
this cost us:

LODGING: $481.25
Uber : 177.15
Taxi : 50.00
Vaxx : 400.00

Total : $1,058.40.

Since these costs are totally COVID-19 related I expect these to be covered by your policy.

You all are trying to steal my money I filed a claim and nothing no info no contact no nothing from you all

It was great knowing we were covered during our vacation.