Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
I originally wanted the policy for Covid coverage. When reading the details of the policy, I realized there was an accidental death benefit. There was no place to name the beneficiary of this benefit. I emailed customer service and they were able to put in writing who I wanted to name as beneficiaries should something unfortunate happen. I would suggest adding a form so people can fill this out when purchasing the policy.
Maria from NYReview Received: April 24, 2022Was this review helpful?6 out of 6 people found this review helpful“Aegis policy: Go Ready ChoiceNo feedback at all for my claim. I will not be using this company again and let everyone know about how terrible the customer service was
Prem from NJReview Received: April 22, 2022Was this review helpful?11 out of 11 people found this review helpful“Aegis policy: Go Ready ChoiceBob from ORReview Received: April 19, 2022Was this review helpful?2 out of 2 people found this review helpfulThank you Squaremouth for allowing additional time for a rating until my claim was finished. (Based on my first review comment that the claim was still in process.) This was my first claim experience. My 4-star rating is for GoReady (April) overall. I would have given a 3-star rating based on the time between responses from the company that resolves claims (underwriter?). I don't remember the name. Otherwise I was pleased with GoReady.
I might use GoReady again as ultimately they did everything they said they would. Hopefully they can address concerns with "Claims Company". Overall, my claim was what I had asked for and within guidelines. I made a couple of typing errors for dates that I can understand would have made a reply and correction required. My largest issue is that it took 3 weeks between responses and only elicited a response from the after I contacted them by phone and asked about the status. For example, I input my birthday instead of the correct current date (Only off by about 71 years and completely my fault!). Still took 3 weeks to let me know I needed some additional info (again only after I called). I can give them some slack because of the global staffing issues, but in my mind these ongoing claims could have followed-up and should have had priority. When I called GoReady they were quick to contact the claims company.“Aegis policy: Go Ready ChoiceI called GoReady about my claim but was given a hard time. Go ready gave me the impression that they are not interested in helping my case. Disappointed.
Noel from TXReview Received: April 15, 2022Was this review helpful?10 out of 10 people found this review helpfulResponse from AegisWe were able to speak with him to clarify his situation. He was speaking with one of our new call center agents and there was a misunderstanding. We have opened his claims and the insured seemed pleased with the outcome of the call.
“Aegis policy: Go Ready Pandemic PlusThanks! I was able to travel to zimbabwe and England. It was close meeting our connections due to multiple airline delays but we made the connections. It was also tough navigating the covid testing- but we also did that! Having the trip insurance helped lessen the stresses of an already stressful situation. Even though I didn’t use it, I think it was a good decision.
Christine from CAReview Received: April 14, 2022Was this review helpful?5 out of 7 people found this review helpful“Aegis policy: Go Ready ChoiceI wish I remember the name of the lady that I spoke, she was very nice was my first time for me to get a travel insurance was great experience with her
Thank youAl from CAReview Received: April 12, 2022Was this review helpful?4 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceMy flight was canceled but the airline did not give a reason. I am trying to file a claim but they need the reason the flight was canceled and it is very widely known that nobody can get a hold of this particular airline. There are posts all over social media or people have been trying for weeks without success. There is nothing I can do about it but it is holding up my claim beyond my control.
Eric from MIReview Received: April 8, 2022Was this review helpful?3 out of 3 people found this review helpfulResponse from AegisThe insured noted having difficulty getting through to Allegiant airlines. After having already spoken with the insured, we contacted him again to suggest waiting on an email response from the airline, using their Live Chat, or calling during non-peak hours. As with all travel insurance claims, appropriate backup documentation is required. In the case of this his claim, the reason for his flight cancellation will affect the way his claim is adjudicated.
“Aegis policy: Go Ready Pandemic PlusI have contacted GoReady by email, through their form, and by phone. Nobody has called me back or reached out to me. I am very dissatisfied with their service. Can you do anything about this. I need to file a claim in a timely manner.
Margo from CAReview Received: April 5, 2022Was this review helpful?4 out of 4 people found this review helpfulResponse from AegisWe contacted her immediately after receiving this review. Our phone records did not show any calls coming in from the insured’s number, but she may have contacted us from a different one than listed in her policy. Our email records only show one contact which was from the day prior to this review coming in. During high volume service/claim periods, email responses sometimes take more than 24 hours.
We initiated claims for her to recoup her $190 in expenses. The insured was under the impression that she would be eligible for additional (good faith) payments due to hardships experienced while traveling.
“Aegis policy: Go Ready ChoiceWent to Park City from FLReview Received: April 3, 2022Was this review helpful?2 out of 2 people found this review helpfulStaff were knowledgeable & available. Handled my claim quickly & fairly.
“Aegis policy: Go Ready ChoiceTotally scam,
Alejandro from NJReview Received: March 29, 2022Was this review helpful?6 out of 7 people found this review helpfulReview Updated: 04/26/2022
The company engages in deceiving practices to avoid paying at any cost. The claim systems is barely working and it is very hard to follow up. I will not use or recommend this company ever again.
Response from AegisWe have not received any calls or emails from the insured relative to this policy. They have purchased multiple policies from us, so we believe they're referencing the wrong one. On their last policy, they filed a claim which was opened in February & paid out for the full amount claimed the following month.
Last updated: June 29, 2026