Aegis Travel Insurance Reviews

excellent company

We still have not heard anything about out claim. It is now been 6 months give or take.

The response was very slow. I used the contact options on the website, and there was no response at all. This includes contact during my trip, in a circumstance where I had been told to contact my insurer immediately if I anticipated filing a claim. I made immediate contact and heard nothing back.
I finally found another contact email using a Google search, rather than the link on the website, and this finally got me a response. Since then, I've repeatedly been given processing times for my claim -- your files will be reviewed in 3 days, your claim will be processed in 10 days, etc. -- that have not turned out to be accurate.
I most recently received an email with a list of the documents that I uploaded. This is the only update I've had on my claim in several weeks, and it's the same list I received as a confirmation when I first uploaded the documents. This does not inspire confidence.

I arrived at the airport early in the morning and my first flight was cancelled so American rebooked me and then that flight was cancelled so I missed a day of my trip and had to spend another night in a hotel. Your Customer Service said I was not entitled to claim my expenses for my trip interruption. That doesn't sit well with me.

we were not allowed to board the flight to curacao on 1/1/22; this was caused by a missing COVID-19 document, which on the official website of the curacao govt. CLEARLY shows that this could have been resolved on arrival at HATO airport.
this cost us:

LODGING: $481.25
Uber : 177.15
Taxi : 50.00
Vaxx : 400.00

Total : $1,058.40.

Since these costs are totally COVID-19 related I expect these to be covered by your policy.

You all are trying to steal my money I filed a claim and nothing no info no contact no nothing from you all

It was great knowing we were covered during our vacation.

GoReady has been slow to respond, due to increased claims. I am a little frustrated that we have been trying to file for over 3 weeks now, and have not seen any action to resolve it.

Trip was canceled by the cruise line due too to much covid on previous cruise. Cruise line would not refund, but offered to book for next year.

Insurance would not cover the cancellation saying I didn’t pay for cancellation for any reason. I paid for cancellation for Covid, cruise line canceled for Covid. Insurance said read page 12, it was for any reason. Refused to cover, but allowed to extend coverage to next year, as we had to Extend trip to next year as could not get refund or insurance to cover.

I filed a claim and have not had a return email or call.