Aegis Travel Insurance Reviews

We bought a travel insurance in case unforeseen events happen because of covid. Our flight for departure was canceled because of omicron outbreak and we had to book another flight at the last minute. We tried to file a claim and called the company. They said they wouldn’t cover our case because they cover flight cancelations only by weather or mechanical problems. It was just waste of money. The person we talked on the phone was rude. We won’t use this company again.

I have very bad experience with GoReady insurance. I opened claim which was hard to do to begin with. Finally, after a while I reach out to claim representative. She asked me to submit paperwork which I did and since than she disappeared. She's not returning my phone calls, not replying to my emails. It's been 6 months now. Very pure Customer Service.

I filled on 28th of January and made claim get documentation mail 9th of February but i still didn’t get confirmation and in website never reviewed i am very sad about your service !!!’

I uploaded documents supporting my claim more than a month ago and they are still unreviewed. This is in addition to it taking weeks to just get the information on how to submit a claim.

A representative responded quickly and politely to our inquiry regarding coverage.

One of the two of us had to cancel travel due to illness. The claim information was sent uploaded on 10 Feb 2022 and still hasn't been processed. I haven't heard anything from Broadspire. It's a little confusing between GoReady, Squaremouth and now Broadspire. I don't know who does what.

Customer service was very helpful to decide what plan was best for our trip and what would be covered due to illness or COVID. We did not use the insurance.

excellent company

We still have not heard anything about out claim. It is now been 6 months give or take.

The response was very slow. I used the contact options on the website, and there was no response at all. This includes contact during my trip, in a circumstance where I had been told to contact my insurer immediately if I anticipated filing a claim. I made immediate contact and heard nothing back.
I finally found another contact email using a Google search, rather than the link on the website, and this finally got me a response. Since then, I've repeatedly been given processing times for my claim -- your files will be reviewed in 3 days, your claim will be processed in 10 days, etc. -- that have not turned out to be accurate.
I most recently received an email with a list of the documents that I uploaded. This is the only update I've had on my claim in several weeks, and it's the same list I received as a confirmation when I first uploaded the documents. This does not inspire confidence.