Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Easy to buy, difficult to use
Had to postpone trip due to Covid and was able to extend the policy until a later date with no issues.
The experience was almost entirely positive. My one complaint is that I wanted some more in-depth definitions of coverage and I was told that no one was available on the weekends to give that to me.
This is the first time I had to use travel insurance and when I had a question, customer service always got back to me right away. After I sent an email, it took almost no time for them to get back to me. I am going to have to file a claim so we will se how that process goes.
Very difficult to get in touch with GoReady since they replaced April. I cannot log into my new online account and have not heard back from customer service or on the initiation of my claim. Disappointed.
My flight was canceled for no reason, and everytime i called someone would tell me they cant fill a claim for me for a different reason each time. I lost a flight and had to pay a new one while I had a trip interruption policy. It was not my fault and i purchased an insurance for those things and I wasn’t able to be helped.
Waiting on information from airline to complete my claim for trip interrupted.
Review Updated: 02/17/2022
Have provided information they have requested. Have not received any claim resolution.
Margo Walsh
I tried to call. They don't answer. I emailed. No reply
Response is delayed on claims and not satisfied on service
Policy allowed for claims for any reason but customer service were not helpful when called about needed help.