Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
80,252
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AVG. MONTH
666
Total Reviews
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SINCE 2013
1,467
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.46/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,467 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    826
  • 4
    289
  • 3
    170
  • 2
    73
  • 1
    109
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  • Aegis policy: Go Ready Choice

    I arrived at the airport early in the morning and my first flight was cancelled so American rebooked me and then that flight was cancelled so I missed a day of my trip and had to spend another night in a hotel. Your Customer Service said I was not entitled to claim my expenses for my trip interruption. That doesn't sit well with me.

    Victoria from NY
    Review Received: February 21, 2022
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    8 out of 8 people found this review helpful
    Aegis policy: Go Ready Choice

    we were not allowed to board the flight to curacao on 1/1/22; this was caused by a missing COVID-19 document, which on the official website of the curacao govt. CLEARLY shows that this could have been resolved on arrival at HATO airport.
    this cost us:

    LODGING: $481.25
    Uber : 177.15
    Taxi : 50.00
    Vaxx : 400.00

    Total : $1,058.40.

    Since these costs are totally COVID-19 related I expect these to be covered by your policy.

    peter lenshoek from NJ
    Review Received: February 19, 2022
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    12 out of 12 people found this review helpful
    Response from Aegis

    There is nowhere on our website, the SquareMouth website, or in our policy’s Description of Coverage document that it says the policy covers any “COVID-related” expense. Should an insured, family member, or traveling companion test positive for COVID, there are a number of benefits that would apply.

    However, there is no travel insurance policy that covers expenses originating from not receiving your test results in time to board a flight.

    Aegis policy: Go Ready Choice

    You all are trying to steal my money I filed a claim and nothing no info no contact no nothing from you all

    Blake from TN
    Review Received: February 19, 2022
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    11 out of 12 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    It was great knowing we were covered during our vacation.

    Judith from NY
    Review Received: February 16, 2022
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    1 out of 3 people found this review helpful
    Aegis policy: Go Ready Choice

    GoReady has been slow to respond, due to increased claims. I am a little frustrated that we have been trying to file for over 3 weeks now, and have not seen any action to resolve it.

    Cara from OR
    Review Received: February 15, 2022
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    3 out of 3 people found this review helpful
    Response from Aegis

    This claim was approved & paid shortly after this review was posted. And yes, he opened his case in early January during a record-high period for claims.

    Aegis policy: Go Ready Choice

    Trip was canceled by the cruise line due too to much covid on previous cruise. Cruise line would not refund, but offered to book for next year.

    Insurance would not cover the cancellation saying I didn’t pay for cancellation for any reason. I paid for cancellation for Covid, cruise line canceled for Covid. Insurance said read page 12, it was for any reason. Refused to cover, but allowed to extend coverage to next year, as we had to Extend trip to next year as could not get refund or insurance to cover.

    Raymond from AZ
    Review Received: February 14, 2022
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Aegis

    We are sorry that Raymond was disappointed with his options in this unfortunate situation. Despite the policy being non-refundable since November ’21, we would have hoped he would’ve appreciated the exception our underwriter was offering that allowed him to reuse the full value of the policy for a future trip anywhere in the world.

    Aegis policy: Go Ready Choice

    I filed a claim and have not had a return email or call.

    Matthew from NC
    Review Received: February 13, 2022
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    4 out of 7 people found this review helpful
    Aegis policy: Go Ready Choice

    Go ready got my claim and I have heard nothing from them. I called last week. They told me I would hear by this past Friday. I have heard nothing
    Judith Lewis

    Judith from DC
    Review Received: February 12, 2022
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    7 out of 8 people found this review helpful
    Aegis policy: Go Ready Choice

    I bought my travel GOready insurance through Squaremouth. This was during the Omicron surge. My original travel partner decided not to travel due to COVID. I called customer service to discuss my options. I was actually able to talk to a real person on my first call and she was so helpful. She helped me cancel my policy and explained how rebook with my new travel companion. I then had to call back to check on the refund. Again I was able to speak to a person who was very helpful. So nice to work with a company who provides person to person customer service..Fortunately I did not need to use the insurance but it was well worth the small price I paid.

    H from NC
    Review Received: February 12, 2022
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    4 out of 4 people found this review helpful
    Aegis policy: Go Ready Choice

    Easy process. Peace of mind knowing we were covered in case of Covid

    Renee from AZ
    Review Received: February 10, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful

Last updated: September 23, 2026