Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
78,429
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AVG. MONTH
555
Total Reviews
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SINCE 2013
1,448
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.45/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,448 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    814
  • 4
    285
  • 3
    169
  • 2
    73
  • 1
    107
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  • Aegis policy: Go Ready Choice

    I have been trying to reach out to them to file a claim for 2 weeks or more
    Impossible to reach them or get someone on the phone, they leave you on hold and then disconnect.
    Very displeased!!!!

    Suzanne from CA
    Review Received: January 19, 2022
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    10 out of 10 people found this review helpful
    Aegis policy: Go Ready Choice

    Easy to buy, difficult to use

    CE from CO
    Review Received: January 19, 2022
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    11 out of 13 people found this review helpful
    Aegis policy: Go Ready Choice

    Had to postpone trip due to Covid and was able to extend the policy until a later date with no issues.

    Jamie from MN
    Review Received: January 17, 2022
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    3 out of 4 people found this review helpful
    Aegis policy: Go Ready Choice

    The experience was almost entirely positive. My one complaint is that I wanted some more in-depth definitions of coverage and I was told that no one was available on the weekends to give that to me.

    NewsByScott from AZ
    Review Received: January 14, 2022
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    3 out of 4 people found this review helpful
    Aegis policy: Go Ready Choice

    This is the first time I had to use travel insurance and when I had a question, customer service always got back to me right away. After I sent an email, it took almost no time for them to get back to me. I am going to have to file a claim so we will se how that process goes.

    Christina from CA
    Review Received: January 13, 2022
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    2 out of 4 people found this review helpful
    Aegis policy: Go Ready Choice

    Very difficult to get in touch with GoReady since they replaced April. I cannot log into my new online account and have not heard back from customer service or on the initiation of my claim. Disappointed.

    K from FL
    Review Received: January 13, 2022
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    6 out of 6 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    My flight was canceled for no reason, and everytime i called someone would tell me they cant fill a claim for me for a different reason each time. I lost a flight and had to pay a new one while I had a trip interruption policy. It was not my fault and i purchased an insurance for those things and I wasn’t able to be helped.

    Sanae from MA
    Review Received: January 11, 2022
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    6 out of 6 people found this review helpful
    Aegis policy: Go Ready Choice

    Waiting on information from airline to complete my claim for trip interrupted.

    MARGO from TN
    Review Received: January 11, 2022
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    2 out of 3 people found this review helpful

    Review Updated: 02/17/2022

    Have provided information they have requested. Have not received any claim resolution.
    Margo Walsh

    Aegis policy: Go Ready Choice

    I tried to call. They don't answer. I emailed. No reply

    STEPHEN from VA
    Review Received: January 10, 2022
    Was this review helpful?
    11 out of 11 people found this review helpful
    Aegis policy: Go Ready Choice

    Response is delayed on claims and not satisfied on service

    Yogendra from NJ
    Review Received: January 8, 2022
    Was this review helpful?
    7 out of 8 people found this review helpful

Last updated: June 30, 2026