Aegis Travel Insurance Reviews

It was horrible to find myself in need and have no one answered the phone when I finally got through with Global Assistance which is who handles their calls during needs while abroad I had the worst experience while having Covid and a dental emergency all at the same time, it was indeed terrifying to think that they are the people who are supposed to assist during a hard time while traveling

Claim uploaded a month ago without update. Customer service reps have supposedly escalated, but still no response. Turnaround time should be 2-3 days.

They talk a big game about their no stress service, and that they will front money for claims as losses happen. Ha! No. They told me that was only for medical emergencies and transportation- which seems like something they should mention on the ad lol. I got COVID in Germany and they basically said figure it out yourself. In retrospect would have spent more money for better service.

I have been trying to reach out to them to file a claim for 2 weeks or more
Impossible to reach them or get someone on the phone, they leave you on hold and then disconnect.
Very displeased!!!!

Easy to buy, difficult to use

Had to postpone trip due to Covid and was able to extend the policy until a later date with no issues.

The experience was almost entirely positive. My one complaint is that I wanted some more in-depth definitions of coverage and I was told that no one was available on the weekends to give that to me.

This is the first time I had to use travel insurance and when I had a question, customer service always got back to me right away. After I sent an email, it took almost no time for them to get back to me. I am going to have to file a claim so we will se how that process goes.

Very difficult to get in touch with GoReady since they replaced April. I cannot log into my new online account and have not heard back from customer service or on the initiation of my claim. Disappointed.

My flight was canceled for no reason, and everytime i called someone would tell me they cant fill a claim for me for a different reason each time. I lost a flight and had to pay a new one while I had a trip interruption policy. It was not my fault and i purchased an insurance for those things and I wasn’t able to be helped.