Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
76,698
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AVG. MONTH
513
Total Reviews
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SINCE 2013
1,424
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.44/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,424 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    800
  • 4
    277
  • 3
    169
  • 2
    73
  • 1
    105
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  • Aegis policy: Go Ready Pandemic Plus

    Julie from WI
    Review Received: October 28, 2021
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    13 out of 13 people found this review helpful

    I wrote a letter to request a claim form as was outlined in the policy. No one ever responded to my request so I was not able to submit a claim. I won’t be using this insurance for future travel. I just booked new travel insurance this week for a trip next year and purchased elsewhere.

    Aegis policy: Go Ready Choice

    Too early in the claim process to evaluate.

    Stanley from KS
    Review Received: October 27, 2021
    Was this review helpful?
    1 out of 8 people found this review helpful
    Aegis policy: Go Ready Choice

    Our first flight was delayed which caused us to miss our connecting flight and American Airlines could not get us on a new flight for 24 hours. We had to get 2 hotel rooms and buy clothes and food.Our luggage was ticketed and drop off at STT airport around noon on October 8 . Our luggage was sent through from Miami to Chicago On October 8th even though we missed our connecting flight so we did not have luggage from noon on October 8th until 10.30pm on October 9th. Your representative send that our luggage would not be covered which is very upsetting.

    Sandra from WI
    Review Received: October 25, 2021
    Was this review helpful?
    18 out of 18 people found this review helpful
    Aegis policy: Go Ready Choice

    I had to call customer service to inquire about a beneficiary being named on my travel policy. He was very professional and knowledgeable and added my beneficiary that I requested.

    Florida bound from TN
    Review Received: October 25, 2021
    Was this review helpful?
    0 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    The person I talked to was very helpful. I recommend Squaremouth to my friends. My husband, who is deceased, used this company as do I.

    Jacqueline from NC
    Review Received: October 18, 2021
    Was this review helpful?
    2 out of 4 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    First time we purchased cancel for any reason insurance and first time we filed a claim.
    Filing the claim was easy, response was quick. Will be buying insurance through them in the future.
    Hope to never have to use it....

    GC from DE
    Review Received: October 17, 2021
    Was this review helpful?
    11 out of 11 people found this review helpful
    Aegis policy: Go Ready Pandemic Plus

    squaremouth was not able to secure my insurance, i had to go directly to april

    Marcos from FL
    Review Received: October 16, 2021
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    The trip went well consequently no use of the travel insurance was needed.

    Robert from OH
    Review Received: October 12, 2021
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    The lady I spoke with to get the insurance was extremely helpful. I’m glad I didn’t have to use it

    Barbara from MT
    Review Received: October 6, 2021
    Was this review helpful?
    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    Oxana from CA
    Review Received: October 6, 2021
    Was this review helpful?
    8 out of 8 people found this review helpful

    I submitted a claim about a month ago, never heard from the company.