Aegis Travel Insurance Reviews

I received clear responses when I called customer service and felt confident I would know what steps to take in the event I needed assistance.

The policies are hard to understand what is truly covered. A question to April Travel was answered quickly. I didn't need to make a claim, so I cannot comment on how that process would go.

So far all positive, but we're far from finished

Very poor customer service out of the country

Unfortunately I have not received any feedback or guidance on this claim I have submitted. There has been no follow up or follow through regarding information from April. It’s been a disappointing experience.

I have taken the april travel protection for my travel, and the trip has been cancelled due to work related reason, i had to work over the long weekend for a production support. I reached out to April, their phone never gets connected, i sent couple of emails to service@april-usa.com, no response from them. Its frustrating, and it would be really helpful if sqauremoth helps me in this case.

Great customer service and follow-up!

We choose this travel protection for my parents visit from Chile. It supposed to cover them when they were here on vacation in Iowa with me, but when we needed to use it and called the assistant help, he told us it was just for resident or citizens people! What a not fun surprise!! We paid almost US$300 in this insurance for nothing, because now, the company didn’t refund the money or did anything else while my parents were here. I feel very disappointed and frustrated!