Aegis Travel Insurance Reviews

Not sure why I am being surveyed in advance of claim.

Needed to cancel days after the cancellation period. They passed the decision on to a supervisor who approved. I greatly appreciate it!

April agent didn’t seem to know what I was talking about. Finally mentioned square mouth and he unenthusiasticly helped me.

Very easy to get a policy that worked for me and really the best rate for our trip.

There was no option to file a claim online on the April website. I had to contact customer service twice so they would provide information on how to file my claim (baggage delay).
And then I had to provide the same information multiple times to different agents. Which was a frustrating and time consuming experience for a $196 claim. In the end I received a check but I would not recommend this insurance because of the hassle.

Still waiting to hear back after submitting documents for a claim..

My fiancé tested positive for covid at the airport trying to come home. It took about half of a day to get in contact with someone to figure out our next steps. Once we got in contact though, we started to communicate via email and we had much better luck. They were reassuring everything would be ok. I would recommend you buy travel insurance for 10 days after your trip as well. So make sure you’re 100% covered in the case of covid.

Had to call Customer service three times on three separate days to get them to send me the COVID-19 coverage letter. When you buy the insurance the letter should come automatically after you pay. No waiting. No delay. Issue the letter. It is required by the host country

April didn't help with anything!

April was great. Whe. I was leaving at the airport I called and a Nice person answered and sent me the travel documents I needed for Costa Rica. Unfortunately there was a typo. 250 vs 250000
I called back and they fixed it right away. I am happy with their responsiveness