Aegis Travel Insurance Reviews

I bought a travel insurance policy, my flight was cancelled, I had a non-refundable hotel, and they denied coverage. I am an attorney that actually does insuracne coverage work, and the basis for the denial borders on bad faith. I am appealing their decision and intend to litigate if needed.

Our April trip was delayed a year because of Covid 19. April Travel moved the policy forward to the new trip dates in 2022.

Knowledgeable, friendly, very helpful. Actually reached a person promptly who was able to pull up the policies I was looking and at and could discuss the differences. Well done!

I tried to contact the company y three times and was not co tatted back. I did not go on on my trip, and I will never use this insurance or suggest anyone else does either.

the trip was cancelled due to the COVID but we were offered re-insure for the next trip with the same policy

I filed a claim on Mar. 2, 2020. I was able to get refunds on parts of my trip but was filing for the flight cost. As the flight had been rebooked from an original trip it has an expiration date. Due to the coronavirus issues I would be unable to rebook the flight before the deadline. I have yet to hear back from Yani Pascal. I reached out to him again on Mar. 16 to see what the progress was on my claim. I received no reply and have not heard anything since then.

Trip postponed due to virus. Called and was able to extend protection.
Very helpful customer service

OMG!!!

My trip was cancelled do to Corona virus but your company doesn't care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I understand now that a pandemic is not covered, but I also have asthma making it a specific medical condition for which we couldn't travel and we cancelled our vacation.

April did not respond to emails, but does answer the phone. Sent claim form within 2 days, said to expect long wait times for review. Submitted claim online, but expect there to be issues because although I have cancel for any reason, American Airlines is not issuing emailed confirmation of cancellations at this point for all flights, even when you call them and ask for written cancellation proof. Submitted claim with April explaining this. Still pending review.