Aegis Travel Insurance Reviews

Great person that answer the claim phone is not helpful at all.

I decided to extend my trip and was disappointed when I received no assistance from customer service when I requested information about the possible extension of the policy. I would expect an answer of yes, no, or maybe. Tu I received no response at all.

It was unclear how long post vacation I had coverage. For example the trip was interrupted due to a positive covid test but the policy only covered 7 days pas the trip's expected end. That was a disappointing discovery.

Claims were submitted tuesday, 8/24. No update on status yet. Not sure where to go to see if they have been reviewed. Hopefully by monday I'll hear back.

The Representative I spoke with with very knowledgeable and guided my through the choices to help satisfy my needs.

I have been trying to submit a claim. Called 4 times. Waiting time is about 60 min. NO ONE sent me the papers yet and I have been waiting.
I will never use them again. Not sure how Swueemouth uses them.

I found it easy to purchase insurance but difficult to reach a person with a concern. My flight was cancelled after hours on the eve of our trip. I called the emergency hotline and reported it to a representative, but nothing was ever resolved.

Easy to sign up. Easy to add airfare at a later date by calling.

Excellent service. I will use you again if needed.

We had to cancel our trip because my husband fell and is still in a nursing home. I called April Travel Protection (ATP) and was told to submit. my claim. I submitted my claim on July 19, 2021. I never received an acknowledgement and called again. I was told that it wa sent to the processing department. I have not heard from them since. Here is the text of my request( the request has 23 attachments):

Ellen West