Aegis Travel Insurance Reviews

Our vacation was on a cruise ship. We missed 2 ports of call due to weather. When we returned home, I called to file a claim. I was told that my plan did not cover missed ports, however it would have if I had purchased their cruise plan. It’s frustrating because I was never given that option through Squaremouth when picking my plan. If I had been, I would have gotten a significant amount of money to cover my 2 missed ports of call. We primarily cruise, so without this option, I will not be using Squaremouth again.

I appreciated being able to talk with a Travel Insurance customer service representative. She was very helpful, professional, thorough, and answered all of my questions about different insurance options I was interested in. I feel that Square Mouth gave me the insurance I wanted at a fair price, and I will contact them again the next time I am looking for travel insurance. Thank you.

I am still trying to settle my claim. There is virtually no customer service. No 800 number. They only have an address for communications. they are slow to respond.

Hard to rate this policy, since, fortunately, we had no reason to contact you once we were on the trip.

Claim filed November 26, 2019. Have not received any RESPONSE from then as yet (Dec. 26, 2019).

This is not acceptable. ---Jim

Squaremouth was super helpful in picking the right policy for the right price. They didn’t try to sell me a policy that costs more with things I didn’t need. Luckily I didn’t have to use the policy while on vacation but I have no doubt that things would have gone smoothly with this policy. Thank you Squaremouth and April!

Our flight AA flight # 3816 from Chicago to Kansas City on 9/27/2019 was cancelled due to bad weather. By then it was too late for us to find a motel near the airport for the night because all motels were booked. We ended up sleeping in the airport We were re-booked for 9/28/2019 first from Chicago to Denver and then from Denver to Kansas City.
I filed a claim for the additional meals incurred as a result of the delay both for the evening and the following morning. The claim was submitted to the claim office on Oct 7, 2019. Despite several phone calls to the claim office and email, up to now I have not received any reply or answer to my claim which is simple and uncomplicated with all the supporting receipts attached to it.
We are very disappointed with the service of this company. Based on this experience, we will never purchase another insurance from April Travel Protection in the future.[
We hope you can help us rectify the problem we have.

Mario Yu

I have not received the claim form. And yes, I check my spam folder daily.

I had a question about the coverage and got a clear answer. Well pleased.