Aegis Travel Insurance Reviews

We did submit a claim for "trip interruption" as we had to leave the tour in Murren, Switzerland due to altitude issues. We re-joined several days later, but had charges for a different hotel, etc., during that time.
Submitted the claim in October. It is still "under review." We're assuming that they're hoping we'll get tired of waiting and give up???

I uploaded the documents 5 days, I see that no one has reviewed them as of yet. However, it was only 3 business days. April's claim process can be confusing and the people who you get on the phone don't know anything about filling out the documents.

There was some confusion in the policy due to different laws about primary coverage in CT. The company rep had to research the answer and did a good job of getting back to me

Slow reply. Unclear reply. Not much of assistance in transit. Waiting days for email reply.

It was very reassuring to have this travel insurance. The premium was reasonable and signing up was easy. I would highly recommend this to anyone traveling.

Making the arrangement to purchase the insurance was very easy and quick and very reasonable. I did not have to file a claim

Purchasing was fine.

Just filed a claim so don’t know results yet.

Our vacation was on a cruise ship. We missed 2 ports of call due to weather. When we returned home, I called to file a claim. I was told that my plan did not cover missed ports, however it would have if I had purchased their cruise plan. It’s frustrating because I was never given that option through Squaremouth when picking my plan. If I had been, I would have gotten a significant amount of money to cover my 2 missed ports of call. We primarily cruise, so without this option, I will not be using Squaremouth again.

I appreciated being able to talk with a Travel Insurance customer service representative. She was very helpful, professional, thorough, and answered all of my questions about different insurance options I was interested in. I feel that Square Mouth gave me the insurance I wanted at a fair price, and I will contact them again the next time I am looking for travel insurance. Thank you.