Aegis Travel Insurance Reviews

My fiancé tested positive for covid at the airport trying to come home. It took about half of a day to get in contact with someone to figure out our next steps. Once we got in contact though, we started to communicate via email and we had much better luck. They were reassuring everything would be ok. I would recommend you buy travel insurance for 10 days after your trip as well. So make sure you’re 100% covered in the case of covid.

Had to call Customer service three times on three separate days to get them to send me the COVID-19 coverage letter. When you buy the insurance the letter should come automatically after you pay. No waiting. No delay. Issue the letter. It is required by the host country

April didn't help with anything!

April was great. Whe. I was leaving at the airport I called and a Nice person answered and sent me the travel documents I needed for Costa Rica. Unfortunately there was a typo. 250 vs 250000
I called back and they fixed it right away. I am happy with their responsiveness

I bought a travel insurance policy, my flight was cancelled, I had a non-refundable hotel, and they denied coverage. I am an attorney that actually does insuracne coverage work, and the basis for the denial borders on bad faith. I am appealing their decision and intend to litigate if needed.

Our April trip was delayed a year because of Covid 19. April Travel moved the policy forward to the new trip dates in 2022.

Knowledgeable, friendly, very helpful. Actually reached a person promptly who was able to pull up the policies I was looking and at and could discuss the differences. Well done!

I tried to contact the company y three times and was not co tatted back. I did not go on on my trip, and I will never use this insurance or suggest anyone else does either.

the trip was cancelled due to the COVID but we were offered re-insure for the next trip with the same policy

I filed a claim on Mar. 2, 2020. I was able to get refunds on parts of my trip but was filing for the flight cost. As the flight had been rebooked from an original trip it has an expiration date. Due to the coronavirus issues I would be unable to rebook the flight before the deadline. I have yet to hear back from Yani Pascal. I reached out to him again on Mar. 16 to see what the progress was on my claim. I received no reply and have not heard anything since then.