Aegis Travel Insurance Reviews
Compare Aegis Plans in Just A Few Simple Steps
Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
-
“Aegis policy: Go Ready Choice
Easy to deal with. Fortunately did not need services during trip. Will use again.
Satisfied customer from CAReview Received: October 15, 2019Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceAfter making arrangements for Travel Protection, I did not hear from you or Square Mouth. I actually had to contact April Travel a number of times before I could download my policy. Each time I tried to view my policy, the website was inoperative. Improvement of your website connection will determine if I will continue to use April Travel Protection for future trips.
Therese from UTReview Received: October 11, 2019Was this review helpful?1 out of 1 people found this review helpfulResponse from AegisWe thank Therese for submitting this review. Customer feedback is important to us!
Upon reviewing your case, our notes indicate that the policy documents were shared by our call center agents directly to you via email. However, a URL error featuring an old portal was listed and immediately corrected upon receipt of this feedback. Again, we apologize for the inconvenience. An account manager will be contacting you shortly to confirm that you were able to successfully access your APRIL customer profile, to view existing and expired policies or to make changes to active policies.
“Aegis policy: Go Ready ChoiceWhat I needed was provided at a reasonable price. No claim was made so I can't comment on whether or not the insurance was actually any good. That's a good thing as far as I'm concerned.
Jay from COReview Received: October 10, 2019Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceTerrible. Will never use them again. Absolutely impossible to deal with. Have been trying for two months to receive payment for a very simple claim of less than $500 without success.
Daniel from NCReview Received: October 8, 2019Was this review helpful?4 out of 4 people found this review helpfulResponse from AegisThank you for contacting our team regarding the delay in the processing of your claim. Your case was pending information from the airline to substantiate the flight delay and cancellation. When I spoke with your wife, yesterday afternoon, she explained you had difficulty in obtaining this documentation. As a courtesy, we were able to reach out to American Airlines and request this information. American Airlines was able to confirm the flight delay was due to Air Traffic Control issues, while the second flight was cancelled due to weather. This information was immediately shared with your adjuster, and your claim was properly adjudicated within the hour. I placed a call to you this afternoon to share the news, to which you were very thankful.
“Aegis policy: Go Ready ChoiceWas denied travel insurance through Disney because trip was paid in full. Which I still don';t understand why you can purchase it for a trip you haven't paid for , but whatever. It landed me with your company which ended up being a less expensive alternative anyhow and I was treated with respect and consideration with your company. If we plan another trip, I will be sure to purchase through your company again. Thank you
Julie from PAReview Received: October 4, 2019Was this review helpful?1 out of 1 people found this review helpful“Aegis policy: Go Ready ChoiceUnfortunately 28 hours before departure my husband awoke with a badly swollen face and mouth pain. He had an abscessed tooth that required immediate removal, complete with a drain for 48 hours. Trip was canceled via travel provider and we are awaiting a determination from the insurers underwriting department. Over $27,000 is at stake so I hope we will collect and not have to involve lawyers!
Glenn from NVReview Received: October 3, 2019Was this review helpful?6 out of 6 people found this review helpfulReview Updated: 10/31/2019
Thank you for providing excellent insurance! My husband suffered a medical emergency 28 hours before our departure. The insurance claims process was very easy to navigate, and full reimbursement was quickly received within 2 weeks of filing our claim.
“Aegis policy: Go Ready ChoiceClaim process is somewhat cumbersome. Their website submission could be improved. It's very inflexible in describing the documents you are submitting. Some categories don't apply and others that you need are not there. Agents contacted via phone don't always know the answers. They suggested submitting and then finding out what you did wrong. Doesn't seem very efficient.
David from AZReview Received: October 2, 2019Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 01/27/2020
My wife an I had to interrupt a walking tour in Switzerland when I was hospitalized for 3 days there. We first submitted a claim to April on line for trip interruption expenses (a claim for medical expenses was submitted later). We had heard nothing after 4 weeks, so contacted Squaremouth Zero Complaint. After their assistance, a claim adjuster from April (Kandice) responded and was very helpful. The trip interruption claim was processed in about 2 months. All in all it took about 4 months to process both claims. So don't expect this to be a quick process. First, the hospital in Switzerland took 7 weeks to send us a final bill. Next, since our April medical insurance was secondary, and we had to wait 2 months for our primary medical insurance company (Blue Cross) to process our medical claims. Only after you have an EOB from your primary medical insurance company will secondary medical insurance process your medical claim. Overall we were satisfied with April, but the process required time - more than we originally hoped.
“Aegis policy: Go Ready ChoiceVery helpful agent assisted us with information as we made our travel plans. The conversation and having the insurance made me confident and calm.
Liva from NYReview Received: September 30, 2019Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceVery easy process to compare and purchase insurance. Helpful customer service answered all my questions. Glad I didn’t need you!
Mary from MAReview Received: September 23, 2019Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceMy several phone conversations with your agents while I was in the process of getting insurance were most satisfactory.
Elizabeth from INReview Received: September 16, 2019Was this review helpful?0 out of 0 people found this review helpful