Aegis Travel Insurance Reviews

Terrible. Will never use them again. Absolutely impossible to deal with. Have been trying for two months to receive payment for a very simple claim of less than $500 without success.

Was denied travel insurance through Disney because trip was paid in full. Which I still don';t understand why you can purchase it for a trip you haven't paid for , but whatever. It landed me with your company which ended up being a less expensive alternative anyhow and I was treated with respect and consideration with your company. If we plan another trip, I will be sure to purchase through your company again. Thank you

Unfortunately 28 hours before departure my husband awoke with a badly swollen face and mouth pain. He had an abscessed tooth that required immediate removal, complete with a drain for 48 hours. Trip was canceled via travel provider and we are awaiting a determination from the insurers underwriting department. Over $27,000 is at stake so I hope we will collect and not have to involve lawyers!

Claim process is somewhat cumbersome. Their website submission could be improved. It's very inflexible in describing the documents you are submitting. Some categories don't apply and others that you need are not there. Agents contacted via phone don't always know the answers. They suggested submitting and then finding out what you did wrong. Doesn't seem very efficient.

Very helpful agent assisted us with information as we made our travel plans. The conversation and having the insurance made me confident and calm.

Very easy process to compare and purchase insurance. Helpful customer service answered all my questions. Glad I didn’t need you!

My several phone conversations with your agents while I was in the process of getting insurance were most satisfactory.

After initially contacting April customer service, they promptly sent me the claims documentation that I needed in order to submit my claim. I completed the documentation and uploaded it to the portal as instructed on 8/20. According to their portal, files would be reviewed within 5 business days. It is now 9/16 and the files still show not reviewed. I have e-mailed and called my claims agent and she has not responded since. She has not replied to an e-mail, answered the phone, or called me back after leaving a voicemail.

Will definitely never use April Travel Protection again.

I have contacted Squaremouth customer service and they are stepping up in order to resolve the claim. They have been very responsive, I hope that they have more success than I do.

I would like you to know that I am STILL WAITING for the representative from April to contact me with a resolution on my claim. Yesterday for the first time she responded by phone to my claim being filed and my 5 phone calls and email, since the beginning of August!!
This company is terrible.

I still have to file a claim.
First and expect it to work out.