Aegis Travel Insurance Reviews

I would be very helpful if you identify, where applicable, that any claim, for example, for delay, will only be accepted IF the claim is based on actual out-of-picket expenses, and not merely provided for in the policy's fine print. This would apply to any and all other matters where a claim might be filed.

April’s policy is at the top end of the scale for coverages. In fact, some benifits of coverage surpassed its competitors by great lengths.
Customer service was on top of every detail. My wife and I departed feeling completely protected and secure.

Trip insurance was useless. It required a physician evaluation even though I purchased a "cancel for any reason" clause, at the cost of several hundred extra dollars. I am not spending another $300 for a doctor's appointment to meet paperwork requirements for the this trip insurance when the whole reason for "cancel for any reason" was to avoid that extra expense. I got sick before the trip, and I had purchased the extra coverage for that possibility - end of story. What a scam.

"Cancel For Any Reason" does not in fact mean that. How about a straight forward, honest policy without a ton of fine print?

Appreciated quick and clear response when I had a question enrolling

I called your representative...left a message..she never called back...

Somehow during the buying process I ended up with 2 policies in my name instead of one for my wife and one for me. Unfortunately I did not discover this until shortly before departure. When I tried to correct it April was hard to deal with saying that it was not possible to make insured name changes. After several calls they said they would but I never revived any confirmation that they had done so

Purchasing was smooth and easy and when I asked for a policy paper copy to take with me they provided one within 10 days. We will see how they do with my medical claim...I have file with my healthcare insurance first.

At the very last minute, my group tour was cancelled. I live in New Hampshire, but was already in Connecticut with friends that were also part of the group. When I returned home I contacted April Insurance, only to be told that I should have contacted them the previous day. The representative with whom I spoke told me that she would inquire about an exception when I explained the circumstances. I waited two weeks but heard nothing. I then contacted the company again and was assured that a supervisor would be calling me that very afternoon. That was on the 27th. I have heard nothing since.
I am very disappointed with this service

I always buy travel insurance when traveling but had never had to use it until this trip. I am grateful that I purchased the additional sporting equipment coverage, because 1/5 of our ski bags was delayed (and eventually lost) and I had to rent ski gear. It was very easy to file a claim and payment was prompt once I submitted all of the required documentation. As bad as the ski equipment baggage delay seemed, the trip only got worse, when one of our party had an unexpected medical emergency and died on the day we were supposed to depart. In the immediate aftermath of the death, April Travel's Emergency Assistance representatives were exceedingly helpful in liaising with the foreign funeral home and arranging repatriation, and 99% of those charges were covered by the plan. In addition, because we paid the hospital and first responder costs up front, we filed a claim for those charges upon our return; April's Medical Claim representatives were very responsive and helpful throughout the claims process, and all of our medical expenditures were reimbursed. In addition to our specific interactions with adjusters for repatriation and emergency expenses, we spoke to many April representatives, and everyone was incredibly courteous, sympathetic, and helpful. The only feedback I can offer is for future travel insurance-purchasers: purchase trip interruption coverage. My family opted out of purchasing trip cancellation/interruption coverage because the date we purchased coverage was very close to our departure date and we knew we would not change our plans. The downside of our lack of trip interruption coverage was that the fees we paid to modify our return airfare (the death delayed our return by 24hrs) were not covered by our policy. To future travelers, I strongly recommend purchasing trip interruption coverage, just to be safe. Even though these (relatively small) charges were not covered by the April Policy, April's trip interruption adjuster was very helpful and kind in suggesting ways to investigate whether those charges might be covered by other policies (e.g., credit card trip interruption insurance). I can't say enough good things about April, and would recommend them to anyone looking for a travel insurance policy.