Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
Medical concierge was not very helpful in the beginning. Not sure she worked for April as she didn’t seem to know much about the policy. It seemed like she was with a third party company.
Jbphdelaney from VAReview Received: June 17, 2019Was this review helpful?7 out of 8 people found this review helpfulResponse from AegisWe thank the customer for her taking her time to post her review and apologize her initial experience did not meet her expectations. The call and case have been reviewed and proper re-training has been implemented.
We were able to reach out to the customer and offer our assistance in getting her claim initiated. Claim forms have been emailed, once received, they will be properly reviewed and adjudicated.
She was thankful for the follow up.
“Aegis policy: Go Ready ChoiceMy only experience was confirming policy specifics through customer service before travelling. All my questions were sufficiently answered and the policy met my expectations.
Protick from PAReview Received: June 9, 2019Was this review helpful?3 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceThe have been terrific and claim is going to b paid within 10 days
Joseph from FLReview Received: May 24, 2019Was this review helpful?6 out of 7 people found this review helpfulReview Updated: 06/21/2019
They made it very easy and kept in contact throughout.
“Aegis policy: Go Ready ChoiceWe were lucky that during our entire travel we did not have the need to contact or submit any claims.
Satish from CAReview Received: May 20, 2019Was this review helpful?0 out of 4 people found this review helpful“Aegis policy: Go Ready ChoiceClaim forms next to impossible to complete
Elliot from ORReview Received: May 19, 2019Was this review helpful?15 out of 15 people found this review helpful“Aegis policy: Go Ready ChoiceMy agent was incredible
SARA from GAReview Received: May 10, 2019Was this review helpful?1 out of 7 people found this review helpful“Aegis policy: Go Ready ChoiceHave initiated a claim that is still open. To date April Travel Protection has been most responsive and helpful.
Phillip from GAReview Received: May 1, 2019Was this review helpful?6 out of 9 people found this review helpful“Aegis policy: Go Ready ChoiceI would be very helpful if you identify, where applicable, that any claim, for example, for delay, will only be accepted IF the claim is based on actual out-of-picket expenses, and not merely provided for in the policy's fine print. This would apply to any and all other matters where a claim might be filed.
Leoanrd from MDReview Received: April 25, 2019Was this review helpful?5 out of 7 people found this review helpful“Aegis policy: Go Ready ChoiceApril’s policy is at the top end of the scale for coverages. In fact, some benifits of coverage surpassed its competitors by great lengths.
Customer service was on top of every detail. My wife and I departed feeling completely protected and secure.Gary from CTReview Received: April 22, 2019Was this review helpful?7 out of 10 people found this review helpful“Aegis policy: Go Ready ChoiceTrip insurance was useless. It required a physician evaluation even though I purchased a "cancel for any reason" clause, at the cost of several hundred extra dollars. I am not spending another $300 for a doctor's appointment to meet paperwork requirements for the this trip insurance when the whole reason for "cancel for any reason" was to avoid that extra expense. I got sick before the trip, and I had purchased the extra coverage for that possibility - end of story. What a scam.
Russell from AKReview Received: April 21, 2019Was this review helpful?18 out of 19 people found this review helpfulResponse from AegisWe thank Russell for his review and welcome the opportunity to respond. The Cancel for Any Reason (CFAR) upgrade does allow one to cancel for a non-covered reason, but the policyholder still needs to qualify for coverage within the policy’s general terms and conditions.
Under our April Choice plan CFAR benefit, one of the requirements which must be met is to cancel your trip a minimum of 48 hours prior to the scheduled departure date. That provision is an industry standard & would be required with any CFAR policy he would purchase from any travel insurance company.
Unfortunately, Russell canceled with the airline the day of his scheduled departure & contacted our Claims Department for the first time that same day. Because he failed to take action 48 hours or more prior to his departure, filing a claim using CFAR is no longer an available option.
Russell did share he was cancelling due to illness, which is a covered reason. As with any travel insurance policy, he will be required to submit a physician’s statement noting that his sickness prevented him from traveling. However, Russell has stated that he did not want to go to the doctor for his sickness.
Russell has been issued a travel credit with the airline, which is valid for one year from the initial purchase date. In addition, should he wish to pursue the Cancellation for Medical reasons, claim forms have again, been emailed. Several voice mails were left with Russell, by the adjuster, to discuss his case. To date, he has not returned the calls.