Aegis Travel Insurance Reviews

I’ve been talking with them regarding my trip schedule change due to my daughter getting really sick with food poisoning.
So far they are being really polite making me feel protected. 5 stars for their customer service although the case has not yet finished

Great service and product knowledge from representatives. Felt comfortable and secure traveling abroad w/ April Protection covering my family. Thanks!

I purchased my policy via April. Upon returning from my trip I needed to make a claim. Initially, when I first called the number listed for April the operator had no real idea what I was trying to make a claim on; credit card, accessory, etc.. In this case, it was travel insurance. After a few minutes of confusion on both our ends, I finally mentioned April and she finally knew who she needed to direct my claim towards, otherwise she was conviced I was making a credit card claim. Since then, I have now been in touch with another company, having me fill out paperwork and provide every intricate detail of my travel, a booking # (this is nowhere to be found on my paperwork I’ve received from April initially) even proof of purchase of said item which was a Christmas present. (I’ve had to contact the gift giver, have her print out and send me proof that she bought it. Awkward to say the least.). This 3rd company asking for all the paperwork I’ve never heard of before. Neither of which has called themselves or even referred to “April”. I’ve also noticed that at the bottom of this paperwork all of this and policy has been underwritten by a fourth company. How many databases is my info being entered into? Starting to grasp the idea that April is just a conduit and once a person needs to make a claim they are going to have to jump through various hoops in order to do so. Fair enough. I’m in the process now, too late to turn back and I’d like to be reimbursed for items that I sought to insure. However, the bureaucratic hoops of having to do so are a bit dizzying. I understand the process. I just hope you understand what it’s like on the other end of it. Losing somethings d wanting the means to get it back but having to go through such a process in order to do so.
Thank you for your time.

We had a number of flight cancellations when we are traveling to our destination. I called April customer service to ask what our policy would cover and when it would kick in. I.e., after a 12 hour delay or 24 hours, etc. The representative was 100% useless. He seemed confused by my very simple question. And then told me he had no way of even accessing our policy information and I would have to wait 24 to 48 hours to receive a reply by email from another department. I asked if there is another number to call where they can access my policy and he said NO. I cannot understand why the company is even paying someone if they can't answer the most simple of questions or even access the policy. If it's possible to respond to me and provide me contact information for April I would like to also provide them with his feedback. I now know I cannot trust April if there were an actual emergency.

I bought flight cancellation policy. When my flight was cancelled April told me I wasn't covered.

Easy process and was a great feeling of security to have this insurance.

The best travel insurance available. Thank you

We like your plans but getting them was very difficult.

The insurance offered us more options than others. We thankfully didn’t need to use it. My only issue was on the initial purchase it took a while to get through to a rep but finally did and my concerns were answered.

Filed paper on 8/13 and still getting more I need this I need that. Classic roadblocks to get someone to give up. Sucks