Aegis Travel Insurance Reviews

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I was forced to cancel my trip due to a medical emergency. I contacted April and the first agent was very helpful and emailed me the necessary forms. I returned the completed forms and was then contacted via email by a claims agent who was handling my case. I then received a request for additional information. I tried to contact the claims agent via email and via phone call on two separate occasions seeking clarification of the request but never received a response. Finally I called the Squaremouth Zero Complaint group and they followed up with April and in a short amount of time the case was resolved and I received my reimbursement.

I was very disappointed in the lack of responsiveness on the part of the claims agent. In my opinion this is not a professional way of dealing with your customers. I hope that April doesn't treat all their customers in this manner.

The policy was sufficient to cover my concerns, however, I can’t rate the performance of the product. The proof lies in their performance if and when a claim is filed.

April provided exemplary customer service when we needed help during our holiday. We will be using them for our future travel.

So glad to have had the insurance protection we purchased for our trip. Gave us piece of mind throughout our travels. I would use April Travel Protection again without hesitation and have already and will continue to recommend their services. I’ll be using them again for our upcoming travels abroad and wherever we go.

Our flight was cancelled and April refused to even talk to us as long as the carrier was still in the picture. The airline did take care of us but it is nerve wracking to expirence a cancelled flight and not get any encouragement from the insurance people.
As we missed our xfer from the final airport to the hotel, we were told to take a taxi and submit the receipt. This we did.
After 3 weeks with no response we called them and was told they had 1 month to respond. At exactly one month our claim was xfered to another agency who then took 2 more weeks of requests for more paperwork to justify our $40 taxi ride.
After 1 more week was told our claim was approved 'pending approval' after 1 more week, still nothing.
Don't know how much of that is april or their approval company, but not happy with the process

I asked to move the start date of the policy up one day. The rep. said fine, but the cgange was never made.

The only problem way before I left was that I changed the amount of the policy and I extended the dates. The amount of the policy was changed but the date extension was not completed. I needed to follow up with a couple of emails or phone calls and it was taken care of.

During our trip we required the services of a physician at our hotel. Once we returned home, I called your number and inquired as to how to file a claim. Your representative was helpful, emailed me the required forms and I submitted the materials. I was impressed by the speed and quality of the response. I now await resolution of the claim.