Aegis Travel Insurance Reviews

We had a number of flight cancellations when we are traveling to our destination. I called April customer service to ask what our policy would cover and when it would kick in. I.e., after a 12 hour delay or 24 hours, etc. The representative was 100% useless. He seemed confused by my very simple question. And then told me he had no way of even accessing our policy information and I would have to wait 24 to 48 hours to receive a reply by email from another department. I asked if there is another number to call where they can access my policy and he said NO. I cannot understand why the company is even paying someone if they can't answer the most simple of questions or even access the policy. If it's possible to respond to me and provide me contact information for April I would like to also provide them with his feedback. I now know I cannot trust April if there were an actual emergency.

I bought flight cancellation policy. When my flight was cancelled April told me I wasn't covered.

Easy process and was a great feeling of security to have this insurance.

The best travel insurance available. Thank you

We like your plans but getting them was very difficult.

The insurance offered us more options than others. We thankfully didn’t need to use it. My only issue was on the initial purchase it took a while to get through to a rep but finally did and my concerns were answered.

Filed paper on 8/13 and still getting more I need this I need that. Classic roadblocks to get someone to give up. Sucks

Professional and easy to access

I was forced to cancel my trip due to a medical emergency. I contacted April and the first agent was very helpful and emailed me the necessary forms. I returned the completed forms and was then contacted via email by a claims agent who was handling my case. I then received a request for additional information. I tried to contact the claims agent via email and via phone call on two separate occasions seeking clarification of the request but never received a response. Finally I called the Squaremouth Zero Complaint group and they followed up with April and in a short amount of time the case was resolved and I received my reimbursement.

I was very disappointed in the lack of responsiveness on the part of the claims agent. In my opinion this is not a professional way of dealing with your customers. I hope that April doesn't treat all their customers in this manner.

The policy was sufficient to cover my concerns, however, I can’t rate the performance of the product. The proof lies in their performance if and when a claim is filed.